Learning & Development Assistant

Key Competencies and Skills Excellent written and verbal communication skills.Strong organizational and time management skills.Attention to detail and accuracy in record-keeping and documentation.Customer service orientation.Ability to work independently and as part of a team.Ability to maintain confidentiality and handle sensitive information with discretion.Professionalism and a positive attitude.Competency in using technology to support learning and development activities. Physical Requirements Must be able to lift and carry up to 25 pounds.Must be able to stand, sit, and walk for extended periods of time.Must be able to use hands and fingers to operate a computer and other office equipment. Work Environment This position is based in Charlotte, NC. The work environment is an office setting with occasional travel to other agency locations for training or orientation purposes. The L&D Assistant may be required to work occasional evenings or weekends to support new-hire orientation sessions. Compensation and Benefits Salary range: $37,000 - $42,000 annually, commensurate with experience and qualifications. Benefits include: Comprehensive health, dental, and vision insurance.401K retirement plan with employer match.Paid time off (PTO) and paid holidays.Tuition reimbursement and tuition assistance.Professional development opportunities.Employee Assistance Program (EAP).Handle With Care and CPR/First Aid certification training provided. Schedule Full-time, Monday through Friday, 8:30 AM to 5:00 PM. Occasional evenings or weekends may be required to support new-hire orientation sessions. How to Apply To apply, please submit your resume and cover letter through our careers portal. Alexander Youth Network is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are a drug-free workplace and conduct background checks on all final candidates. Thank you for your interest in joining our team! We look forward to reviewing your application. Please note that only candidates selected for an interview will be contacted. Due to the high volume of applications, we are unable to provide individual feedback or status updates. Alexander Youth Network is committed to the safety and well-being of our employees and the children we serve. We follow all applicable laws and regulations to ensure a safe and secure work environment. We are unable to consider candidates who do not meet the minimum qualifications for this position. Scam Alert: Please be aware of potential job scams. Alexander Youth Network will never ask you to pay a fee or provide sensitive personal information as part of the application process. If you encounter any suspicious activity, please report it to our HR department immediately. Thank you for considering a career with Alexander Youth Network. Together, we can make a difference in the lives of children and families.

About the role

Under the direction of the Learning and Development Manager, the Learning & Development Assistant provides administrative, logistical, and instructional support for Alexander Youth Network’s employee learning and development activities. Primary responsibilities include managing employee training profiles and records in the agency’s Learning Management System (LMS), maintaining audit-ready documentation, supporting new-hire orientation, and serving as a primary point of contact for the Learning and Development Department.

The L&D Assistant plays an active role in preparing for, supporting, and closing out new-hire orientation sessions. This includes coordinating training materials, classroom supplies, participant documentation, equipment, attendance records, certificates, and other logistical needs before, during, and after orientation.

The L&D Assistant is required to obtain and maintain agency-approved certifications in Handle With Care and CPR/First Aid. Within the scope permitted by each certification, the L&D Assistant serves as a certified co-instructor or instructional assistant to the L&D Mentor or another authorized lead trainer. This support helps the agency maintain required instructor-to-participant ratios, provide appropriate supervision during skills practice, and ensure employees have a safe and effective learning experience.

As a primary point of contact for Learning and Development inquiries and a visible member of the orientation team, the L&D Assistant must demonstrate excellent customer service, communication, organization, attention to detail, professionalism, and the ability to manage multiple priorities.

Responsibilities

• Manage employee training profiles and records in the agency’s Learning Management System (LMS).
• Maintain audit-ready documentation for learning and development activities.
• Support new-hire orientation by coordinating training materials, classroom supplies, participant documentation, equipment, attendance records, certificates, and other logistical needs.
• Serve as a primary point of contact for the Learning and Development Department.
• Obtain and maintain agency-approved certifications in Handle With Care and CPR/First Aid.
• Act as a certified co-instructor or instructional assistant to authorized lead trainers, ensuring safe and effective learning experiences for employees.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in business, human resources, organizational development, psychology, education, or a related field preferred.
• At least two years of administrative or program-support experience required, preferably in behavioral health, healthcare, human resources, education, training, or a related environment.
• Experience coordinating classes, orientations, meetings, or events preferred.
• Experience using a learning management system or electronic records system preferred.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.

Skills

• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Attention to detail and accuracy in record-keeping and documentation.
• Customer service orientation.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Professionalism and a positive attitude.
• Competency in using technology to support learning and development activities.

Physical Requirements

• Must be able to lift and carry up to 25 pounds.
• Must be able to stand, sit, and walk for extended periods of time.
• Must be able to use hands and fingers to operate a computer and other office equipment.

Work Environment

This position is based in Charlotte, NC. The work environment is an office setting with occasional travel to other agency locations for training or orientation purposes. The L&D Assistant may be required to work occasional evenings or weekends to support new-hire orientation sessions.

Pay

Salary range: $37,000 - $42,000 annually, commensurate with experience and qualifications.

Benefits

• Comprehensive health, dental, and vision insurance.
• 401K retirement plan with employer match.
• Paid time off (PTO) and paid holidays.
• Tuition reimbursement and tuition assistance.
• Professional development opportunities.
• Employee Assistance Program (EAP).
• Handle With Care and CPR/First Aid certification training provided.

Schedule

Full-time, Monday through Friday, 8:30 AM to 5:00 PM. Occasional evenings or weekends may be required to support new-hire orientation sessions.