Learning and Development Assistant Coordinator

About the role

Seattle Public Utilities (SPU) is seeking a tech‑savvy Learning and Education Coordinator Assistant to support engaging, high‑quality learning experiences. The role involves maintaining training data, administering the learning management system, organizing content, supporting facilitators, and providing responsive customer service.

About Seattle Public Utilities

SPU is a community‑centered utility delivering drinking water, drainage and wastewater, and garbage/recycling/compost services to Seattle residents and businesses. The agency serves 1.5 million customers, employs over 1,400 staff, and is committed to affordable, equitable stewardship of water and waste resources, guided by city values and race and social justice principles.

Why join us?

• Hybrid work schedule opportunities
• Family‑friendly and multicultural work environment
• Generous benefits package
• Free Orca Pass
• City pension plan with employer/employee contributions
• Growth potential and advancement opportunities

Job responsibilities

• Coordinate scheduling of training sessions, select venues, handle participant registrations, and maintain training records.
• Prepare, assemble, and distribute training materials, manuals, and presentation content; set up training rooms with necessary equipment and supplies.
• Manage inventory of training materials and equipment (AV, laptops, tablets) and order supplies as needed.
• Communicate with trainers, trainees, and stakeholders to provide information and updates.
• Respond to inquiries regarding training programs and schedules; send reminders and follow‑up emails.
• Coordinate logistical details for training events.
• Maintain databases and records related to training programs, including attendance, feedback, and certification information.
• Compile and analyze training data to evaluate program effectiveness; generate reports on training activities and outcomes.
• Assist trainers during sessions by handling technical issues, distributing materials, and managing the audience.
• Provide on‑site support during training sessions to ensure smooth execution.
• Help develop and update training materials and resources.
• Research and develop materials on procedures, rules, regulations, forms, requirements, training trends, and best practices.
• Collect and compile participant feedback; support preparation of summary reports on training effectiveness and satisfaction.
• Assist management in identifying and analyzing training needs for improvement.
• LMS administrator duties: upload and manage training content, track course completions and certifications, and provide technical support to users.
• Identify and resolve discrepancies in Learning and Development processes.
• Perform other administrative duties as assigned and contribute to continuous improvement efforts.

Qualifications

• Two (2) years of responsible administrative support work, including at least one (1) year assisting in designing and implementing adult education/training courses, event planning, or project management.
• Associate degree in Business, Education, or a related field.
• Valid Washington State driver’s license or equivalent mobility evidence.

Desired qualifications

• Strong written and verbal communication skills; experience organizing work in a collaborative, people‑facing role.
• Demonstrated ability to learn and apply technology to solve problems and increase efficiency.
• Intermediate skills with Microsoft Word and Outlook; familiarity with SharePoint, Access, PowerPoint, and/or Excel is desirable.
• Beginner skills in Articulate 360 and Rise.

Pay

Full salary range: $34.92 per hour – $40.76 per hour.

Schedule

Hybrid work schedule with a minimum of three days per week in the office; individual schedules are agreed upon with the manager.

Benefits

• Comprehensive benefits package including vacation, holiday, and sick leave.
• Medical, dental, vision, life, and long‑term disability insurance for employees and dependents.
• Free Orca Pass.
• City pension plan with employer and employee contributions.
• Family‑friendly and multicultural workplace culture.
• Opportunities for growth, advancement, and professional development.