Learning Designer and LMS Specialist

Specific Duties & Responsibilities

• Collaborates with NYBG staff to identify, analyze, explore, and meet NYBG’s teaching and learning technology needs.
• Lead Digital Learning staff member who engages with IT partners to administer digital systems and software platforms to support NYBG Education, with a specific focus on Continuing Education.
• Creates engaging and outcomes-driven learning experiences by leveraging innovative instructional design methods to adapt new or existing content for asynchronous courses.
• Oversees and performs Canvas administrative functions such as user and course management, testing, and reporting.
• Supports implementation and ongoing maintenance of LMS integrations.
• Works with Education and Digital Learning staff and instructors to create, develop, and maintain templates, courses, and content.
• Works with Education and Digital Learning staff to build Canvas sites for online and blended courses and is responsible for technical aspects of course development and implementation.
• Collaborates with AVP for Continuing Education, Continuing Education staff and other departments as needed to develop and operationalize effective workflows; create support and process documentation; and provide training and support to instructors and staff.
• Provides Canvas group and 1:1 training sessions for instructors, students, and staff.
• Provides exemplary customer service to staff, instructors, and students needing assistance with technology-related issues in Education.
• Facilitates problem escalation for teaching and learning tools and works with Digital Learning staff and vendors to resolve issues with learning and collaborative technologies.
• Keeps current with research and developments in the field of online learning.
• Supports the evaluation and use of new technologies and their impact on learning outcomes.
• Supervises and collaborates with contractors, as needed.
• Establishes and meets milestones for all major projects.
• Keeps current on best practices in instructional design.

Qualifications

• Bachelor's Degree required, preferably in educational technology, instructional design, or education. Master’s Degree preferred.
• Experience as instructional or academic staff in an educational or museum environment.
• Experience with educational technology required; experience with Canvas, Zoom, or Kaltura preferred.
• Excellent customer service skills, and strong and effective interpersonal and communication skills with diverse constituencies.
• Attention to detail and ability to work independently and collaboratively in project planning, implementation, and assessment.
• Demonstrated experience developing and delivering training and support in multiple modalities.
• Experience with video editing tools/video production preferred.
• Proficiency in Excel and familiarity with data management practices.
• Familiarity with accessibility standards and universal design principles.
• Demonstrated commitment to Inclusion, Diversity, Equity, and Access in Education.
• Familiarity with botany, horticulture, landscape design, botanical illustration, or related fields preferred.
• Available weekends and evenings, as needed, for special events or to help monitor synchronous online courses.