Learning Coordinator, Member Engagement Center

About the role

Abound Credit Union is seeking a friendly, enthusiastic, and awesome personality to design, maintain, coordinate, and implement training programs for various departments, newly hired staff, and existing staff.

Responsibilities

• Carry out appropriate and as-needed training on processes, systems, SOPs, regulations, products and services and other topics.
• Travel to branches and departments for individual or group training.
• Enthusiastically seek to improve processes, create efficiency in support and material guides, educational content, and all other learning opportunities for the Member Engagement Center.
• Develop, maintain, and implement training programs for newly hired credit union teammates that incorporate branch and department on-the-job experiences and online training and testing.
• Create and develop training surveys and evaluations to gauge feedback; convey results objectively to manager, and apply feedback to existing training strategies to improve, adjust, and launch successful training updates and materials.
• Contribute to the department calendar rotation for Squad Sessions in delivery, reporting, updating, and other Squad deliverables as needed.

Requirements

• Associate's degree, or some college, from an accredited college/university or progress towards completion, or equivalent work experience.
• Basic understanding and experience with loan, teller, member service operations/procedures, and call center initiatives and expectations.
• Basic understanding, knowledge, and/or experience with Abound Credit Union processes, procedures, and systems.
• Basic understanding, experience, and/or knowledge of learning and professional development training concepts to enhance learning experiences.
• Basic understanding or experience with using PowerPoint or other presentation software.

Qualifications

• No specific qualifications mentioned.

Skills

• Strong communication skills.
• Ability to adapt to new technologies and systems.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.

Benefits

• Great Salary
• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long-Term Disability
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts

Pay

$22.26 - $27.82 / hour

Schedule

N/A