Learning Branch Branch Manager

About the role

The Branch Manager Learning Branch (BM LB) leads the execution of all branch operations and revenue generating activities. This includes ensuring exceptional customer experiences while following all bank regulations and UMB's policies and procedures. The BM leads by example and coaches all branch associates on proactive financial conversations to uncover customer needs and offer bank products as solutions. The BM is ultimately responsible for the implementation and execution of the retail strategy. This leader's responsibility is to create a work environment that fosters teamwork, high morale, and retention of associates.

Responsibilities

• Coach associates on performance; including proactive sales conversations, operational items, and customer interactions
• Handle complex account maintenance and resolve customer escalations
• Open deposit and loan accounts
• Maintain performance and operational goals
• Perform customer financial reviews
• Cash handling
• Outbound calling efforts to customers/prospects
• Refer customers to UMB partners (i.e. Mortgage, Private Bank, Business Banking)
• Execute on associate engagement plans to retain associates
• Follow all policies and procedures and ensure associates do the same
• Other duties as assigned

Requirements

• A Bachelor’s degree in Business Administration or comparable college and/or business experience
• 3 years leadership, associate development or sales management
• 2+ years of banking/financial services experience OR combination of education and experience that would provide an equivalent background
• NMLS registration or will obtain within 90 days

Qualifications

• Compensation ranges provided
• Benefits offered include Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits.

Skills

• Strong communication and coaching skills
• Ability to handle customer inquiries and escalate issues
• Proficiency in banking and financial services
• Knowledge of regulatory compliance

Benefits

• Competitive and varied benefits
• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Dependent care assistance
• Employee assistance program
• Work-life balance initiatives

Pay

Compensation ranges provided

Schedule

Hours and schedule details not specified