Learning Associate

About the role

This is a regular, full-time position on our Learning & Development team, offering a weekly hybrid work schedule. The role focuses specifically on physician learning and development, supporting L&D initiatives by creating and preparing materials, coordinating programs, and maintaining and analyzing data within the learning management system. The Learning Associate will also support learning experiences and logistics during sessions while communicating with participants and speakers. At times, this position requires independent travel within the region to transport materials and attend events.

Our ideal candidate is a strong communicator who delivers exceptional customer service, demonstrates attention to detail, thrives in a fast-paced environment, and juggles multiple priorities with ease.

Responsibilities

• Perform administrative functions for all L&D programs, including but not limited to:
  • Scheduling rooms, facilities, and speakers
  • Coordinating, supporting, and facilitating virtual learning
  • Ordering catering
  • Sending reminders to participants and speakers
  • Setting up training and conference rooms
  • Inventorying and ordering supplies, printed materials, giveaways, etc.
• Review, suggest, and/or complete modifications or updates to training communication and materials.
• Assist in the facilitation of programs when necessary.
• Participate in various L&D programs by troubleshooting issues, greeting participants, and providing customer service.
• Monitor and respond to customer requests in service email accounts.
• Support special projects as identified and perform other duties as assigned.
• Assist in the planning, logistics, and administration of support tasks for all L&D programs.
• Document team processes, standards, procedures, and policies.

Requirements

• Bachelor’s degree in Human Resources or a related field OR
• High School Diploma/GED and two years of administrative or relevant experience OR
• Completion of the UPMC Summer Associates’ program.

Bachelor’s degree is preferred. Prior experience in education and/or human resources is preferred.

Skills

• Highly organized
• Creative
• Timely
• Strong communication and customer service
• Ability to thrive in a fast-paced environment and manage multiple priorities

Schedule

Full-time, hybrid work schedule with occasional independent travel within the region.

Licensure, Certifications, and Clearances

Details regarding required licensure, certifications, or clearances will be provided by UPMC.