Learning And Development Specialist

About the role

The Learning and Development Specialist will design, develop, deliver, and evaluate training programs to support a growing department. They will also collaborate with stakeholders and subject matter experts to identify needs and ensure content is accurate.

Responsibilities

• Apply instructional design methodology, adult learning theory and multimedia principles to create engaging and effective learning experiences for new hires, current employees and leaders.
• Conduct needs analysis to determine training needs and select appropriate delivery methods (i.e. computer-based training, job-aids, videos, hybrid solutions, etc.).
• Regularly conduct onsite and remote training sessions and create a culture of trust, collaboration, and respect in the training environment.
• Collaborate with stakeholders and subject matter experts to identify needs and ensure content is accurate.
• Support change management efforts by ensuring teams are trained effectively on new initiatives, tools, and workflows.
• Consistently evaluate training programs based on employee feedback, performance metrics and identified knowledge/skills gaps to ensure continuous improvement.
• Assist in the development, coordination, and execution of company-wide learning and development initiatives.

Requirements

• Bachelor’s degree in Instructional Design, Education, Human Resources, or related field preferred.
• 3+ years of prior experience in L&D, as a trainer, and/or supporting a training department with a track record of delivering effective training programs.
• Experience with training tools and content creation/design tools such as Articulate. Canva, Adobe Suite, Synthesia, and Learning Management Systems.
• Proficiency with Workplace tools such as Microsoft Office, Google Suite, Zoom, JIRA, and Slack.
• Excellent communication, presentation, and facilitation skills with a passion for helping others succeed.
• Experience managing multiple priorities in a fast-paced environment. Project management experience is a plus.
• Demonstrated understanding of instructional design methodology, adult learning theory and multimedia principles.
• Prior call center experience preferred.

Perks

• Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024), #161 on Deloitte Technology Fast 500 list.
• Mission driven + empowered + collaborative.
• Competitive pay and stock options.
• Unlimited PTO.
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave.
• Newly added HSA and Pet Insurance.
• 401K Plan with Matching.
• Cell Phone Stipend.