Learning and Development Specialist

About the Role

As a Learning and Development Specialist, you will facilitate training and learning programs, coach employees, and develop dynamic learning solutions. Responsibilities include orientation and onboarding for new team members, professional development opportunities, leadership assessments, and career development. You will collaborate with subject matter experts to design engaging training programs and support organizational training needs. Some travel may be required. This role embodies Goldmark’s vision of creating a better living for customers and communities by delivering exceptional customer service and quality.

Responsibilities

• Training & Facilitation
  • Facilitate onboarding, professional development, leadership, compliance, operational, and technology training programs.
  • Design and develop training materials, job aids, learning guides, learning maps, and other learning resources.
  • Coordinate and facilitate workshops, classroom training, virtual learning, and other development opportunities.
  • Evaluate training effectiveness and recommend improvements based on feedback and performance data.
  • Support organizational change initiatives through training and communication efforts.
• Curriculum Development
  • Collaborate with subject matter experts and stakeholders to create, update, and customize learning content.
  • Identify training needs and skill gaps across departments and job functions.
  • Develop learning solutions that align with business objectives and operational requirements.
  • Maintain training materials to ensure content remains accurate, relevant, and effective.
• Stakeholder Partnership & Support
  • Build strong relationships with internal and external stakeholders.
  • Provide consultation, guidance, and training support for projects and operational initiatives.
  • Assist with requirements gathering, process analysis, and solution recommendations related to learning and development.
  • Serve as a resource for training-related questions, issues, and escalations.
• Reporting & Continuous Improvement
  • Collect, analyze, and communicate training metrics and learning outcomes.
  • Generate reporting and insights to support training-related decision making.
  • Research emerging learning trends, tools, and best practices.
  • Recommend opportunities to improve training effectiveness, learner engagement, and organizational performance.
• Leadership & Culture
  • Demonstrate accountability, professionalism, and continuous learning.
  • Support a culture of inclusion, collaboration, and development.
  • Mentor and encourage the growth of fellow team members.
  • Promote compliance with company policies, safety standards, Fair Housing requirements, and applicable regulations.
  • Serve as a positive representative of the organization's values and culture.

Requirements

• Required
  • High school diploma or GED.
  • Strong communication, facilitation, interpersonal, and relationship-building skills.
  • Ability to manage multiple priorities and work independently.
  • Strong analytical, problem-solving, and critical-thinking abilities.
  • Basic computer proficiency and ability to use common office technology.
  • Professional written and verbal English communication skills.
• Preferred
  • Associate degree in business, education, human resources, organizational development, or related field.
  • One to two years of experience in training, facilitation, coaching, learning and development, or a related function.
  • Proficiency with Microsoft 365 applications, including Teams, Outlook, Word, Excel, and SharePoint.

Success Profile

A successful Learning & Development Specialist is an engaging facilitator, strong relationship builder, organized project manager, and effective learning partner who helps team members build capability, adapt to change, and achieve business results through meaningful learning experiences.

Pay

Starting salary of $62,500 annually (or more based on experience).

Benefits

• Time Off
  • Paid Time Off (PTO) that accrues throughout the year and increases with tenure.
  • 8 paid holidays each year.
  • 4 YOU Days each year (a paid day off each quarter to use as you choose).
  • Paid volunteer opportunities.
  • Access to On-Demand Pay for eligible hourly team members.
  • Milestone anniversary celebrations with a gift card and a paid day off.
• Health and Financial Well-Being
  • Three medical plan options, including HSA options, along with dental and vision coverage.
  • Company HSA contributions to help offset out-of-pocket expenses.
  • 401(k) plan with up to a 5% company match and immediate vesting.
  • Income replacement benefits for qualifying life events.
  • Voluntary benefit options to support you and your family.
  • Employee Assistance Program (EAP) for additional support.
• Growth and Development
  • Leadership and development opportunities designed to support your success.