Learning and Development Specialist

About the role

The Learning and Development Specialist supports all training and development within Alaska Commercial Company (ACC), focusing on enhancing the learning experience through role-based training and development of managers and managers in training.

Responsibilities

• Design and Develop Training and Support Programs and Learning Resources
• Collaborate with the full People Development team to evaluate, create, and/or update Manager and Department Manager-in-Training programs and ensure optimal use of learning technologies
• Create learning materials and program assets such as training outlines, e-learning modules, job aids, user guides/manuals, and presentation decks
• Perform needs assessments, feedback reviews, and program evaluations to assess the effectiveness of training design and identify opportunities to improve programming and materials
• Sources content from external providers, following TNWC integration requirements
• Update training programs and learning resources to ensure consistency with standard operating procedures (SOPs), new programs, and business needs
• Identify and plan key workshops for the annual store manager conference
• Monitor and report on the delivery of training plans, training completions (including compliance), and assessment trackers to the People Development team and key AC business units, including building and maintaining external training dashboards as required
• Deliver Training
• Act as training program point of contact for new Department Managers-in-Training (DMITs) and Managers-in-Training (MITs) including onboarding, building training plans and schedules, providing necessary resources, and other support as required
• Conduct field-based training in stores with management trainees and frontline employees
• Lead formal classroom, small group, and on-the-job training sessions
• Ensure the integrity of program delivery with onsite visits
• Administer and coordinate training events using classroom, virtual or blended learning
• Support the Development of Office and Warehouse Employees
• Support company-wide People Development initiatives focused on employee engagement, talent development, and succession
• Partner with the business units to identify talent development gaps and assess potential solutions
• Be the point of contact between TNWC and Alaska Commercial Company, and liaise with the People Development team to share insights and feedback on all programming

Requirements

• Minimum 5 years of retail management experience in various stores and/or department roles
• Strong understanding of retail store processes and systems, including inventory, financial reports, and leadership
• Demonstrated commitment to employee development
• Excellent written and verbal communication, presentation, and facilitation skills
• Ability to adapt training delivery methods/styles based on learner needs
• Strong working knowledge of Microsoft Office
• Experience with integrating online learning into training plans
• Comfort with systems thinking and use, to support trainees, training managers, and other key business leaders
• Strong understanding of instructional design methodologies and software to generate a variety of training resources
• Ability to use Learning Management Systems (LMS) to assign training plans and manage training records
• Excellent interpersonal skills with the ability to communicate effectively with a team at a distance
• Relationship-building skills to establish partnerships with internal customers, experts, and stakeholders
• Strong organizational, planning, and time management skills

Qualifications

Preferred qualifications include:

• Experience with Articulate, Captivate, Vyond, Canva, InDesign, and other instructional design tools
• Experience with Learning Management Systems (LMS)
• Experience with Microsoft Office Suite

Skills

• Instructional design
• Microsoft Office
• Online learning integration
• Needs assessment and evaluation
• Facilitation and training delivery
• Collaboration and partnership building
• Organizational and time management

Benefits

Competitive salary, benefits package, and opportunities for growth and development throughout the organization.

Pay

Competitive salary is being offered.

Schedule

Fast-paced office environment with frequent phone calls and meetings on a daily/weekly basis. Required to travel up to 50 days per year.

We create a collaborative and constructive culture by:

• Being Enterprising
• Committing to our Customer
• Working with Passion
• Leading and Developing Others
• Demonstrating Respect and Inclusivity
• Building Trust