Learning and Development Manager

About the role

CPI Security is seeking a Learning & Development Manager to lead enterprise training, onboarding strategy, employee enablement, leadership development, and talent management processes.

Responsibilities

• Own and evolve CPI’s enterprise learning strategy across corporate and field business lines.
• Partner with divisional leadership and trainer teams to identify training needs, prioritize initiatives, and deliver measurable learning outcomes.
• Align learning programs with business priorities, employee readiness needs, and organizational goals.
• Lead the training enablement workstream for product, technology, and IT releases.
• Coordinate launch readiness with cross-functional teams and distribute launch collateral.
• Directly oversee the Learning & Development Business Partner, providing strategy, prioritization, coaching, and quality oversight.
• Develop eLearnings, job aids, training communications, and performance support tools.
• Establish standards for instructional design, content quality, version control, adoption tracking, and learning effectiveness.
• Own the onboarding strategy and execution plan across the training team.
• Set onboarding dates, training calendars, and class schedules to support business needs.
• Ensure onboarding logistics are consistently executed, including room readiness, trainer coverage, materials, communication, and stakeholder alignment.
• Oversee key training team cadences, planning meetings, and operational processes.
• Lead CPI’s talent review process every six months.
• Facilitate calibration meetings across teams to support consistent, accurate employee evaluation and placement.
• Drive accountability for action planning, development planning, bench strength, and leader follow-through.
• Coach leaders through a structured monthly leadership directive cadence, including performance improvement plans, succession readiness, bench planning, and employee development.
• Identify high performers and high-potential employees through talent review outcomes.
• Lead development pathways for emerging leaders and high-potential talent.
• Facilitate CPI’s Foundational Leadership Program, including a six-month curriculum and monthly cohort sessions.
• Deliver group coaching, leadership development sessions, and approximately 15 hours per month of one-on-one leadership coaching.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 7+ years of experience in Learning & Development, training enablement, organizational development, or a related field.
• Experience working in a medium-to-large company environment preferred.
• 3+ years of people leadership experience, including direct supervision and/or leading through influence.
• Demonstrated experience partnering with leaders across multiple functions, departments, or business lines.
• Strong experience with LMS strategy, administration, adoption, governance, reporting, and continuous improvement.
• Proven ability to coach leaders in both one-on-one and group settings.
• Experience facilitating talent calibration conversations, leadership development programming, or talent review processes.
• Ability to influence senior leaders, manage competing priorities, and drive outcomes through structured operating rhythms.
• Strong project management, communication, facilitation, and stakeholder management skills.
• High ownership, sound judgment, and comfort operating independently in a fast-paced, growing organization.