Learning and Development Generalist

Responsibilities

• Facilitate enterprise-wide professional development programs for associates at all levels.
• Design, develop, and deliver interactive training sessions, workshops, and other learning opportunities in virtual, in-person, instructor-led, and asynchronous formats.
• Guide productive and positive group discussions amongst learners and coach learners on emotional intelligence, relationship-building, and leadership skills.
• Coach learners at all levels on skills related to emotional intelligence, relationship-building, and more.
• Partner with business units, SMEs, department-based trainers and/or HR Business Partners to conduct needs assessments and identify skill and behavior gaps.
• Develop SCORM-compliant e-learning courseware and video-based training aligned to organizational priorities.
• Measure, evaluate, and track learning effectiveness using meaningful metrics and feedback; ensure outcomes are equitable across learner populations.
• Serve as site administrator for the corporate learning management system, supporting department-based trainers and advancing enterprise learning standards.
• Ensure learning delivery readiness for in-person training experiences in partnership with coordinators.
• Contribute to and sometimes lead Human Resource planning, associate engagement, and organizational development initiatives.
• Model development by completing continuing education on an annual basis.
• Travel as needed to support in-person learning delivery.

Qualifications

• Bachelor’s degree in Adult Education, Training, Organizational Development, or related field, or equivalent work experience, required.
• 3 years of experience in a learning and development role required.
• Intermediate knowledge of Microsoft Office (Word, PowerPoint, Excel, and Outlook) required.
• Experience with at least one e-learning authoring tool (e.g., Adobe Captivate, Articulate, or Lectora) strongly preferred.
• Experience with at least one learning management system (LMS) strongly preferred.
• Experience supervising and leading team of direct reports preferred.