Learner Care Specialist

Key Responsibilities

• Manage and interface with registration system technology (My Learning, SharePoint, Boeing Events App) to ensure event accuracy, readiness, and a smooth learner experience.
• Understand registration system architecture to foresee potential issues, manage ongoing changes, troubleshoot, and resolve registration defects/incidents.
• Maintain confidentiality of student information and use discretion; ensure enrollment accuracy when visibility includes job classification level.
• Absorb learners with enrollment and perform manual enrollment when required; process enrollment change requests including add/drop/date changes.
• Perform administrative support tasks for learners, such as providing program materials when a learner cannot access the system.
• Create and manage program meeting notices for participants.
• Create and deliver reports and data as requested, including weekly enrollment reports.
• Perform outreach to learners for non-standard program items or when the system cannot perform required tasks; monitor fill-rates and drive outreach to boost enrollment.
• Ensure records reflect accurate attendance and facilitate resolution of issues related to learners receiving credit for events.
• Serve as liaison for subsidiaries where non-Boeing attendees participate in programs.
• Participate in meetings/committees to communicate information and support continuous improvement of programs and services.
• Lead event integration details and drive communication to stakeholders.

Section IV - Job Qualifications & Skills

Section Details / Example Content
Degree: Bachelor of Computer Science
Experience: 3–6 years of experience in learning operations, registration/enrollment operations, HR/shared services, customer support, or similar operations roles.
Skills: Hands-on working knowledge of learning/event systems and collaboration tools (My Learning, SharePoint, Boeing Events App or equivalent platforms); ability to interpret workflows/system set-up to troubleshoot issues, maintain event accuracy, and prevent defects through proactive checks.

Pay

Base Salary Range: $60,000 to $80,000 Per Annum

Benefits

• TCS Employee Benefits Summary
• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
• Time Off: Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing