Leander Plus! Tortilleria - Food Services Spec - Part Time

Job Summary

As a Food Service Specialist, you'll provide a well‑stocked, well‑maintained department while delivering superior customer service. You will prepare, package, and merchandise fresh product daily while maintaining all department and food safety/sanitation standards. You may specialize in a production area, such as a Tortilleria.

Responsibilities

• Customer Service
  • Proactively provides superior customer service.
  • Takes orders from customers by telephone or in person.
  • Answers customer questions regarding products and assists with selections.
  • Works independently with minimal supervision.
• Food Service / Production
  • Applies expertise to prepare, package, and merchandise fresh product effectively.
  • Inspects for quality, slices, packages, labels, rotates, and culls products of poor quality.
  • Assists in technical areas as needed (e.g., more difficult set‑up and clean‑up; operation of Tortilleria).
• Sales
  • Uses advanced selling techniques and product knowledge to meet customer needs and build department sales.
• Food Safety
  • Cleans and sanitizes display cases.
  • Operates and maintains all / more complex equipment properly.
  • Complies with H‑E‑B food safety and sanitation standards.
  • Complies with department/store operating procedures.
• Bakery (Additional Department‑Specific Responsibilities)
  • Records production and shrink to aid in production planning.
  • Assists in technical areas as needed (e.g., baking, frying, decorating).
  • Culls bakery products for poor quality or expiration dates.
• Deli (Additional Department‑Specific Responsibilities)
  • Ensures service counter customers are greeted and taken care of in a timely manner.
  • Manages Make Ready application (TMR) for e‑Commerce orders throughout the day.
  • Uses Fresh Production Planner; ensures all inventory processes are complete and product is prepared in the quantities called for on the planner.
  • Performs inventory management processes (MSI, PAW) as required.
  • Assists in training other Partners.
  • If applicable, ensures catering orders are prepared and ready in time for customer pickup.
  • Communicates product inventory concerns to the Lead or Manager.
  • Provides product demos and product education to customers.
  • Ensures all sanitation and maintenance tasks for deli slicers are followed.
• Prepared Foods (Additional Department‑Specific Responsibilities)
  • Serves / packages products at customers' request.
  • Educates customers on preparation/reheating instructions for prepared foods.
  • Pre‑packages condiments (sauces, dressings) for prepared food items.
  • Cuts, slices, dices, chops, and prepares food for chefs.
• General: The responsibilities and essential functions described above represent the general nature and level of work assigned to this position. Duties may be modified at any time based on business needs, and employees may be asked to perform other job‑related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 1+ years of experience (required)
• Knowledge / Skills / Abilities
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) – required
  • Strong customer service skills – required
  • Communication and interpersonal skills – required
  • Reading and writing skills – required
  • Planning and organizing skills – required
• Education: High school diploma, GED, or equivalent – required
• Licenses / Certifications
  • Completion of food safety and sanitation training
  • Training on equipment operation, cleaning, and maintenance

Physical Demands & Working Conditions

Function in a fast‑paced retail environment, performing detailed and precise tasks while working with customers and staying attentive to their needs.

• Bakery
  • Constantly: reach at waist, grasp (5.5+ hours per 8‑hour day)
  • Frequently: stand, walk, reach at shoulder, bend (2.5–5.5 hours)
  • Occasionally: sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, fine motor movements (0–2.5 hours)
  • Occasionally exposed to wet, cold, hot conditions, loud noise
  • Demonstrate ability to lift 50 lb and manage loads in excess of 70 lb
• Deli
  • Constantly: reach at waist, grasp (5.5+ hours per 8‑hour day)
  • Frequently: stand, walk, stoop (2.5–5.5 hours)
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, fine motor movements (0–2.5 hours)
  • Occasionally exposed to wet, cold, hot conditions, loud noise
  • Demonstrate ability to lift 55 lb and manage loads in excess of 65 lb

Partners are responsible for never lifting beyond their own safe lifting limit. If an item is too heavy, it must be broken down into lighter components or assistance must be requested. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.