Leak Detection Crew Manager

About the role

E Source is a research, data/analytics, and technology‑focused professional services firm serving the utility industry in North America. Headquartered in Texas with 450+ employees across the US and Canada, the company helps utilities improve customer service, optimize the grid, and adopt best‑practice operations. As the leak detection practice has expanded from 5‑6 technicians in 2022 to 15 today, the Leak Detection Crew Manager will lead and support field operations at this new scale.

Responsibilities

• Lead, supervise, and develop field technicians and crew leaders.
• Conduct performance evaluations, coaching, and training activities.
• Foster a strong safety culture and ensure adherence to all safety policies and procedures.
• Support workforce planning, staffing, and succession development initiatives.
• Develop and maintain a scalable training program for new hires.
• Collaborate with project managers and utility clients to communicate findings and support project execution.
• Monitor field work quality and establish objective methods for evaluating team performance, accuracy, consistency, and adherence to standards.
• Coordinate staffing, project assignments, and scheduling across multiple teams and project locations to ensure operational efficiency.
• Oversee vehicle fleet, tool, and equipment inventory, including tracking, maintenance, repairs, and replacements.
• Evaluate and update existing procedures to support expanded operations with varying scope requirements and a broader client base.
• Review timesheets, expenses, and travel arrangements to improve cost efficiency, accuracy, and consistency, and ensure reliable data, reporting, and compliance with company processes.
• Work primarily during normal business hours, with occasional nights or weekends as needed.
• Travel throughout the US as needed to support crews across multiple project locations, occasionally for extended periods.
• Stay up to date on technological advancements in the field and implement beneficial advances for E Source.

Qualifications

• Bachelor’s degree in a technical, scientific, or related field.
• Strong hands‑on field experience in leak detection or a closely related technical discipline.
• Experience supervising or leading field technicians or crews.
• Experience managing scheduling, staffing, and resource coordination across multiple teams or locations.
• Valid U.S. driver’s license with a clean driving record (no DUI/DWI or reckless driving convictions within the past 5 years; no license suspensions or revocations within the past 3 years; no more than 2 moving violations or 1 at‑fault accident in the past 3 years).
• Physical capability for strenuous outdoor field work in all weather conditions; ability to stand or walk for long periods.
• Comfort with technology, including tablets, Microsoft Office applications, and GIS or field‑data collection tools.
• Strong analytical, problem‑solving, organizational, and time‑management skills.
• Excellent verbal and written communication skills.
• Self‑motivated, organized, and comfortable working independently.
• Willingness and ability to travel for extended periods.

Preferred qualifications

• Experience with water distribution systems, leak detection, water loss management, or utility field operations.
• Experience managing field teams through rapid growth.
• Experience developing or updating standard operating procedures (SOPs).
• Plumbing background or experience working with hand tools.
• Experience with GIS applications or other field data collection tools.

Driving requirements

This position requires a valid U.S. driver’s license and a clean driving record as defined above. Final candidates will undergo a Motor Vehicle Record (MVR) check, and continued employment may be contingent upon maintaining a clean driving record.

Benefits

• Medical, dental, and vision insurance.
• Company‑paid life insurance.
• Company‑paid short‑ and long‑term disability insurance.
• Medical and dependent‑care flexible spending accounts.
• Paid parental leave.
• Flexible Time Off (FTO) policy.
• 401(k) plan with a 3 % employer match.

Compensation

The budgeted salary range is $90,000 – $100,000 USD, plus an annual bonus. Actual pay will be adjusted based on experience.

Location & Travel

This role is based on‑site in Nashville, Tennessee, with 40 %–60 % travel to other project locations throughout the year.

Work schedule

Work primarily during normal business hours, with occasional nights or weekends as needed.