Leak Detection and Drain Cleaning Technician

Position Responsibilities

• Create a positive customer experience by completing calls correctly the first time with quality and care to applicable codes and to Hiller standards to avoid refunds and recalls ensuring customer satisfaction
• Adjust, repair, replace sewage and sump pumps
• Communicate the benefits of Club Memberships
• Complete all required documentation on services, collect, record, and deliver fees to designated office administration
• Consistently provide accurate True Transparency pricing
• Cut, thread, assemble and install pipes; connect valves; caulk joints; and test finished job by allowing water to flow through correctly
• Perform a thorough and accurate plumbing inspection including Health & Safety Checklist and communicate findings to the customer in a written option sheet
• Perform all plumbing service and replacements to applicable codes
• Repair of drain, sewer, and water lines
• When issues are identified, prepare a detailed finding report with pictures to discuss with the customer, present repair options to include cost using the options sheet
• Perform other duties as assigned

Education/Certification Requirements

• Experience preferred in installation, maintenance, troubleshooting and correcting diverse plumbing service issues
• A High School diploma or general education degree (GED) required
• A valid driver's license, and approved to drive by Company's insurance carrier