Leadership Training Specialist

Job Purpose

To provide effective, engaging, and detail-oriented wrap-around support to Saxbys cafe operations. Lead and develop the teams of 'high load' cafes (new café openings and underperforming existing cafes), and bring them up to Saxbys' standards of high performance.

Summary of Duties and Responsibilities

• SCEO Support/Cafe Ops Support
• Foster positive relationships with SCEOs/current team members in the cafe
• Follow all Saxbys standards and lead by example
• Hold team members accountable by using Coaching and Counseling forms effectively
• Increase productivity and efficiency within the cafe
• Effectively communicate with SCEOs regarding shifts worked, cafe product needs, OOS, team member progress, and trainings conducted
• Lead the HQ level wraparound in cafe support for each assigned cafe
• Assume full responsibility of the cafe and all admin tasks if the cafe is without a SCEO or Cafe Ops Manager
• Develop a situation assessment + action plan at the kickoff of every café assignment
• Support effective and efficient roll out of new products in the cafe
• Hiring/Training & Development
• Set the expectation for Team Lead & Trainer hours coverage at the onset of each café assignment
• Interview and hire both hourly and salary team members based on cafe needs
• Communicate with new team members before and after onboarding and training
• Complete training shifts with new/current team members in the Hospitality, Barista, Culinary, and Team Lead roles
• Coordinate scheduling with SCEOs (when applicable)
• Follow training guidelines to ensure excellent training experience for all team members
• Complete all pre and post training administrative work including trainee assessments
• Develop current team members
• Facilitate promotions
• Deliver Coaching and Counseling forms as needed
• Travel Requirements
• Travel required up to 80% of the time
• Valid Driver's license
• Reliable transportation
• Competitive comp time/time off
• Qualifications
• Support, exhibit, and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities
• Food & Beverage Retail management and training experience. Saxbys' experience highly preferred
• Demonstrate compassion and patience for new team members through their development
• Effective verbal and written communication skills required
• Thorough knowledge of Saxbys standards and procedures
• Flexible schedule including early morning, night, and weekend availability
• Able to stand, walk, and smile for extended periods of time
• Able to stoop and kneel
• Able to push, pull, lift, or carry up to 35 lbs.
• Able to ascend and descend ladders, stairs, ramps

Benefits

Competitive comp time/time off

Pay

N/A

Schedule

N/A