Leadership Development Manager

About the role

The Manager of Leadership Development at Goodwill of Central and Northern Arizona (GCNA) serves as the organizational architect of leader capability across all levels of the enterprise. This role works closely with the Director of Learning and Development and partners with senior leadership to identify, plan, develop, and execute all learning and leadership development initiatives.

Responsibilities

• Drives leadership development that enhances the knowledge and capability of managers to effectively lead the organization toward the achievement of goals and strategic priorities.
• Develops and manages leadership development curriculum and measures the success of all relevant programs using this curriculum.
• Evaluates organizational capabilities and researches training best practices for application to GCNA programs.
• Designs and implements a strategy for maximum effectiveness of learning programs, determining Return on Investment (ROI), and proactively takes steps to improve ROI.
• Leads and delivers presentations, meetings, and events in a variety of modalities; instructor-led, virtual, synchronous, and asynchronous, etc.
• Responsible for multi-year strategic roadmaps and delivering on key milestones each year.
• Responsible for benchmarking programs against industry standards and best-in-class organizations.
• Establishes close partnerships with department leaders to provide solutions that meet current and future training needs for effective business operations.
• Collaborates with business leaders and subject experts to gather requirements and define learning objectives.
• Led and delivers presentations, meetings, and events in a variety of modalities; instructor-led, virtual, synchronous, and asynchronous, etc.
• Supports the designs, development, and delivery of all L&D onboarding, general training, coaching, and intervention programs. Also contributes to any specialized programs required to meet other organizational learning needs.
• As needed, collaborates with HR and Business leaders to systematically analyze individual, process, or organizational performance, then collaborates to design and execute leadership development strategies and efforts that deliver desired business results in a measurable way.
• Develops, evaluates, and maintains a leadership competency model that facilitates the development and assessment of leaders and Team Members.
• Identifies and analyzes organizational effectiveness opportunities and recommends initiatives that address opportunities based on business strategy.
• Researches the latest developments in management, leadership, and organization development areas and keeps abreast in order to serve as a subject matter expert; Consults with business leaders regarding critical people issues.
• Serves as faculty as required for GCNA Leadership Development and/or L&D Programs.
• Develops, allocates, and oversees the Leadership Development portion of the L&D Support.
• Supports the development and administration of GCNA’s succession planning process, which focuses on building bench strength to meet current and future business needs.
• Provides coaching and support to leaders that is aligned with development plans.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.

Qualifications

• Bachelor’s degree in Human Resources, Business, or another related field, preferred.
• Expertise in Leadership, Organizational Learning and Development, Instructional Design, and Adult Development preferred.
• 5+ years’ related work experience, with two or more years in a supervisory role.
• Excellent organizational, analytical, and communication skills.
• Excellent facilitation and presentation skills.
• Ability to speak and read English proficiently.
• Ability to pass a background check and drug screen, where applicable for position.