Leader in Training (Mesa, AZ)

Position Summary

The Leader in Training helps ensure that all aspects of the practice operate fluidly and effectively. This position conducts and helps train associates on establishing the highest level of patient care and satisfaction, including resolving patient complaints. Assist the Office Manager and Assistant Office Manager in evaluating the trainee for effectiveness of training and individual employee growth. This position will also learn the roles and responsibilities of an Assistant Office Manager and Office Manager. This position will serve as a trainer, patient care coordinator, patient account service representative or other administrative.

Essential Functions

• Learns to lead and oversee daily office operations, including doctors and administrative and clinical staff, patient interactions, scheduling, and short-term office planning.
• Learns to determine work schedules and work assignments for doctors, and administrative and clinical employees.
• Develops and spearheads the practice, providing employees with constructive feedback to improve individual and team morale.
• Provides written and oral instruction or feedback to employees to enhance employee relations.
• Creates an environment conducive to achieving practice performance goals.
• Aids in the development of administrative and clinical training materials and programs.
• Maintains daily, weekly, and monthly employee performance, giving feedback and/or performance improvement plans.
• Prepares and delivers timely administration of all paperwork and reports.
• Serves as liaison to Maintenance Department, ensuring office fixtures, furnishing, grounds and attendant repairs to such are timely reported and performed, and adequate administrative and clinical supplies are on site.
• Supports the Dental Depot mission statement by providing a positive example for staff.
• Communicates respectfully and courteously with patients, vendors, and employees.
• Uses conflict resolution and problem-solving techniques to manage interpersonal office conflict and patient complaints.
• Increases knowledge and skills through self-study and other education.
• Completes annual education and/or licensing requirements if applicable.
• Maintains dependable job attendance and can be relied on to follow through with assigned tasks.
• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.

What You Will Receive

• Comprehensive healthcare plan with three choices
• Vision coverage
• Dental care
• PTO and Sick time (based on State law)
• 401k
• Professional environment where you are encouraged to grow your career!

How You Will Feel

We want Dental Depot to be a place you'll want to be and stay. Being part of our team means you'll get to: Grow: Grow your experience through professional development and the use of certifications. Dental Depot will pay for certification tests for our DAs, HAs, and OAs! We also have career pathing set up for the growth and development of your career. Learn: Learn about the latest in Dental Practices through engaging activities with dentists with years of experience! Influence: Be part of a team that is not afraid to challenge the status quo and always seeks out opportunities to evolve and develop ways of working to pursue our cultural values. Belong: Experience a fantastic place to work, where we have mutual respect and a great appreciation for each other.

Requirements

• Education: High School Graduate or General Education Degree (GED): Required
• Experience: 1 plus years of experience in Dental Office Management
• Certifications & Licenses: Must have current Scheduling Institute Certification within 30 days of employment.
• Computer Skills: Dental Software knowledge (Eaglesoft knowledge preferred, but not required.) All Microsoft Office products, preferred but not required.
• Other Requirements: Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes.