Leader In Training (full-time)

About the Role

The Leader in Training (LIT) and Floor Leader position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.” This role performs a variety of sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display, register procedures, and routine cleaning. The LIT and Floor Leader works directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership.

Responsibilities

• Sales Generation and Guest Service
  • Greet Guests with a friendly, engaging attitude and provide legendary service.
  • Answer questions about the store and merchandise, recommend and help locate products based on Guest needs.
  • Anticipate and fulfill Guest needs by suggesting additional items and creating a wardrobing experience.
  • Demonstrate product knowledge and sales education, sharing it consistently with the team.
  • Maintain knowledge of current sales, promotions, payment policies, exchanges, and security practices.
  • Achieve personal sales-per-hour, average sales, and total net sales goals set by Store Management.
  • Provide legendary service in key areas: Front 5, sales floor, fitting rooms, and register area.
  • Follow exchange and return procedures, turning them into showmanship opportunities.
  • Use the Sales Presentation Guide (SPG) daily to meet goals and exceed performance standards in business builders and guest loyalty (e.g., fit appointments, Buckle credit card, guest connect).
  • Investigate and expand Guest selection through inventory tools, iPad apps, and advanced product search.
  • Maintain and build Guest relationships to develop a client-based business.
  • Lead by example with high showmanship, excellent customer service, and attentiveness.
  • Recognize and communicate Guest Levels with the team.
  • Ask business-driven and showmanship questions to Manager, Team Leaders, and Teammates.
  • Remain coachable, allowing the Manager to educate on sales presentations.
  • Consistently perform leadership actions and maintain high standards, even when the Manager is not present.
• Teammate Recruiting, Training, and Development
  • Recognize recruiting opportunities using Jobs & Careers cards, email referrals, and Teammate recommendations.
  • Develop skills and assist in leading, directing, motivating, and educating new Teammates to meet accountability, shift orientation, Loss Prevention, and sales presentation standards.
  • Maintain a positive attitude to foster a positive floor culture.
  • Demonstrate personal dress code to encourage and coach the latest fashion among Teammates and Team Leaders.
  • Participate effectively in daily setup, training, impacting, and reviewing using the Performance Tracker.
  • Motivate Teammates to complete daily tasks and demonstrate passion for denim showmanship and fit cards.
  • Create and develop results in your department while balancing actions within your segment and completing mid-week check-ins.
  • Demonstrate leadership during segments by:
    • Ensuring Guests are being helped.
    • Getting Guests involved with product.
    • Being vocal and updating fellow leaders and the team.
    • Taking responsibility for getting Guest names.
    • Working both guys’ and gals’ sides to benefit Teammates and Guests.
• Visual Merchandise Management
  • Own and influence product through zone ownership, including product knowledge, placement, passion, and preference.
  • Complete the Weekly Checklist and track the life cycle of product.
  • Recognize and assign Zones and projects to Teammates daily with specific learning goals in mind.
  • Confirm Teammates follow Visual Standards, Visual Library, and Weekly Visual Checklist with urgency and accountability.
  • Execute and demonstrate all new tools and videos related to zone ownership.
  • Show aptitude in recognizing merchandising opportunities from freight to floor and the life cycle of product, communicating recommendations to the Store Manager.
  • Give informational and influential store tours.
  • Ensure the sales floor is consistently sized and new freight is appropriately displayed.
• Operations
  • Work a flexible schedule, including mornings, evenings, weekends, and holidays (e.g., day of/day after Thanksgiving and Christmas).
  • Understand and utilize the planner, including completion of Opening and Closing Checklists.
  • Watch for and recognize security risks and thefts, following Loss Prevention guidelines.
  • Execute and teach all Point of Sale (POS) procedures.
  • Handle calls from Corporate Office appropriately.
  • Follow Buckle guidelines for returns, exchanges, and Loss Prevention practices.
  • Maintain a positive attitude when dealing with challenging situations involving Guests or Teammates.
  • Navigate and execute all tools on the home page.
  • Provide guidance and feedback to non-sales positions.
  • Complete all scheduled shifts and cover shifts when needed.
  • Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns.
  • Communicate policy violations, Teammate concerns, or Guest concerns to Store Manager, District Manager, or Human Resources in a timely, confidential manner.
  • Consistently maintain a clean, organized, and shoppable store.
  • Understand and apply Buckle’s Code of Ethics and all policies, procedures, and handbooks.
• Supervisory and Leadership
  • Comfortable giving and receiving feedback from peers and Management.
  • Supportive of Leadership and promote personal and store growth.
  • Demonstrate and maintain a professional, mature, and stable relationship with all Teammates.
  • Fulfill the mission statement by performing job duties with high customer service while contributing to a positive team spirit.
• Perform special projects and other duties as assigned.

Qualifications

High school diploma or general education degree (GED); or one to three months of related retail experience and/or training; or equivalent combination of education and experience.

Pay

Pay range: $17–$20/hour. The estimated range is the budgeted amount for this position. Final offers are based on skill set, experience, location, qualifications, and other job-related factors. For sales positions, Buckle pays a base rate plus commission on sales. The range listed reflects the estimated base rate plus commission for Teammates in this role.

Benefits

• Full-Time Teammate Benefits
  • Health
    • Medical Coverage: Choose between two comprehensive plans. Preventive care is covered at 100%, and all plans include access to virtual care.
    • Dental and Vision Insurance: Preventive and routine care to support everyday health.
    • Virtual Care: 24/7 access to general, behavioral, and dermatology consultations.
    • Mental Health Resources: Free confidential counseling, wellness coaching, and self-care tools through the Employee Assistance Program (EAP).
  • Wealth
    • 401(k) with Company Match: Traditional and Roth options available. Teammates may contribute after meeting eligibility requirements, with discretionary matching contributions for qualifying Teammates.
    • Health Savings Account (HSA) and Flexible Spending Accounts (FSA): Pre-tax options for qualified medical and dependent care expenses. Buckle contributes to your HSA if enrolled in the high-deductible medical plan.
    • Performance Bonuses: Eligible teammates may earn incentive-based bonuses.
    • Teammate Discount: 40% off Buckle products and 25% off Buckle gift cards.
  • Peace of Mind
    • Time Off: Vacation time earned on a progressive schedule based on role and years of service (starting at 80 or 120 hours, prorated for the first partial year). Teammates earn 40 hours of sick time per year (or more where required by law), with up to 80 hours carryover. Includes one floating holiday and up to three days of bereavement leave. Salaried teammates receive one paid volunteer day.
    • Income Protection: Company-paid basic life and AD&D insurance, with options to add supplemental life and disability plans (short-term and long-term).
    • Leave of Absence Support: Paid and unpaid time away for qualifying situations, with guidance from the Benefits Team. Salaried teammates who meet eligibility requirements are eligible for medical leave pay, which can be used as paid parental leave.
    • Supplemental Insurance Options: Accident, critical illness, and hospital indemnity coverage available.
    • Additional Benefits: Legal services, identity theft protection, and pet insurance available to eligible teammates.
• Part-Time Teammate Benefits
  • Teammate Discount: 40% off Buckle products and 25% off Buckle gift cards.
  • Medical Plan Access: Eligible part-time teammates may choose between two comprehensive medical plans, with preventive care covered at 100% and access to virtual care.
  • 401(k) with Company Match: Traditional and Roth options available. Teammates may contribute after meeting eligibility requirements, with discretionary matching contributions for qualifying Teammates.
  • Mental Health Resources: Free confidential counseling, wellness coaching, and self-care tools through the Employee Assistance Program (EAP).
  • Paid Leave in Applicable States: Paid leave accrues where required by law; one hour of leave is accrued for every 30 hours worked.