Leader In Training (full-time)

About the role

We are excited to open a brand new store at the Edwardsville Crossing Shopping Center in Edwardsville, Illinois. Mid-October! We will be hiring many new positions for this team and will start interviews in September.

Responsibilities

• Sales Generation and Guest Service
• Greet Guests with a friendly, engaging attitude
• Answer questions regarding the store and its merchandise
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience
• Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Remain consistent on personal sales, as well as looking for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG)
• Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
• Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area
• Knowable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity
• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals
• Maintains and builds good Guest relationships to develop a client based business
• Lead by example with a high level of showmanship, excellent customer service and attentiveness
• Recognize and communicate Guest Levels with the Team
• Passion to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates
• Coachable – allows Manager to educate them in their sales presentation
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present
• Teammate Recruiting, Training and Development
• Recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend
• Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle’s accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis
• Maintain a positive attitude at all times creating a positive floor culture
• Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders
• Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker
• Motivate Teammates to initiate and complete daily tasks
• Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in
• Create awareness of Guests in the store and ensure they are being helped
• Be vocal and continuously update fellow leader and Team
• Understand and work guys side/gals side to benefit both Teammates and Guests
• Visual Merchandise Management
• Own and influence product through zone ownership: Product knowledge, placement, passion, preference
• Weekly Checklist: Life cycle of product, Track Results
• Assign Zones and projects to Teammates daily with a specific learning goal in mind
• Confirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
• Ensure sales floor is consistently sized and new freight is appropriately displayed
• Operations
• Work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs
• Understand and utilize planner including completion of Opening and Closing Checklists
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
• Follow all Loss Prevention guidelines, including daily bag and purse checks
• Execute and teach all Point of Sale (“POS”) procedures
• Appropriately handle calls from Corporate Office
• Know Buckle guidelines when handling returns and exchanges
• Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates
• Understand and apply the Buckle’s Code of Ethics and all Buckle’s policies, procedures, and handbooks
• Supervisory and Leadership
• Comfortable in giving and receiving feedback from peers and Management
• Supportive of Leadership
• Support personal and store growth
• Contribute to a positive team spirit

Qualifications

• High school diploma or general education degree (GED)
• One to three months related retail experience and/or training