Leader in Training

Responsibilities

• Operate as a key supervisor in overseeing dispensary operations.
• Communicate priorities to team members and optimize the customer journey.
• Rotate through critical dispensary functions to gain subject matter expertise.
• Support management in executing all dispensary operations to ensure compliance with regulations.
• Maintain inventory levels and communicate inventory action items with management.
• Oversee the intake and verification of deliveries, transfers, and inventory management.
• Lead team members to effectively execute programs, initiatives, and regionalized in-store promotions.
• Ensure proper cash handling, including accurate payment processing, discount application, and cash maintenance.
• Provide active supervision, team member recognition, and behavior redirection during “Leader On Duty” shifts.
• Facilitate a seamless omni-channel customer experience and oversee consistency across in-store, drive-thru, curbside, and delivery services.
• Coach and motivate team members to achieve Loyalty goals.
• Delegate and complete assigned tasks during scheduled shifts.
• Ensure adequate sales floor coverage and zoning during shifts.

Qualifications

• At least three years of customer service or retail experience, with at least one year in a supervisory role.
• Cannabis experience preferred.
• Inventory control experience preferred.
• Meet scheduling and availability requirements to meet business needs.
• Able to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends.
• Must be 21 years or older.
• Pass any and all required background checks.
• Valid driver’s license or state ID.
• Comply with Green Thumb rules, regulations, policies, and procedures.
• Understand and comply with Cannabis laws, rules, and regulations.
• Prior cannabis experience not required.

Skills

• Proactive work ethic.
• Attention to detail.
• Strong communication and leadership skills.
• Ability to work under pressure.
• Continuous openness to constructive feedback.
• Highly interpersonal skills in a fast-paced environment.
• Standard office equipment and computer software proficiency.
• Independent and team-oriented work style.
• Professionalism and integrity.
• Conflict resolution and complaint handling.

Additional Requirements

• Ability to perform tasks for prolonged periods.
• Move about the dispensary for work assignments.
• Converse and communicate with individuals and groups.
• Use point of sale systems, computers, and other office productivity machinery.
• Prepare patient and customer orders.
• Inspect and receive detailed information.
• Move inventory and materials weighing up to 30 pounds.
• Work in varying and sometimes adverse weather conditions.
• Work in environments exposed to cannabis and/or allergens.