Manager In Training

Essential Duties and Responsibilities

• Displays a customer-focused attitude by training and holding staff accountable for delivering extraordinary customer service.
• Demonstrates and coaches to proper sales and service techniques as directed by store leadership.
• Provides customers with accurate information about current advertising and promotions.
• Listens to customers and provides courteous and knowledgeable assistance.
• Sets up merchandise presentation, sales, and promotional events, and signs and prices items consistently.
• Maintains a clean, neat, and easy-to-shop store environment.
• Solicits customer feedback to understand customer needs and the needs of the local community.
• Celebrates and recognizes successes. Coaches team to continually improve sales performance.
• Accountable for increasing sales and achieving overall store performance goals.
• Develops and executes strategies to achieve sales goals.
• Trains staff to improve sales and increase product knowledge across the store.
• Sells merchandise at company-established prices and addresses discrepancies promptly.
• Knows merchandise on the sales floor, back stock levels, and product locations.
• Reviews store departments with Department Managers for improvement opportunities and implements strategies to increase sales and customer experience.
• Plans, identifies, communicates, and delegates responsibilities to store management and staff to ensure smooth operations.
• Coaches and directs store employees to achieve operational goals.
• Motivates team members to sell products and services and establish long-term sales relationships.
• Supports, coaches, and develops team members, creating an environment where each employee can be successful.
• Manages with integrity, honesty, and knowledge that promotes the culture, values, and mission of Home Hardware Center.
• Maintains or oversees employee scheduling to ensure optimal staffing levels.
• Consistently reviews store environment and progress to goals to identify problems, concerns, and opportunities for improvement.
• Utilizes management information tools and analyzed financial reports to identify and address trends and issues in store performance.
• Conducts performance assessments and annual reviews, providing feedback, and setting challenging goals to improve performance.
• Affectionately assesses interactions on the sales floor and over the phone.
• Communicates merchandise needs to employees and purchasing team to achieve optimum stock mix.
• Manages inventory accuracy, shrinkage, and maintains inventory controls.
• Provides leadership in delivering all company initiatives and clearly communicates objectives and priorities to staff.
• Recruits qualified team members and trains them for future advancement and promotions.
• Monitors and ensures adherence to all corporate policies (e.g., dress code, return policy, safety, etc.) as directed by policy and procedure and store leadership.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Experience in retail sales and customer service.
• Ability to work independently and as part of a team.
• Strong communication and problem-solving skills.
• Knowledge of Home Hardware Center's products and services.
• Ability to manage time effectively and prioritize tasks.
• Ability to handle multiple tasks simultaneously.
• Ability to communicate effectively with customers and colleagues.
• Ability to maintain confidentiality and adhere to company policies.

Skills

• Customer service skills.
• Sales techniques.
• Merchandise presentation and promotion.
• Inventory management.
• Time management.
• Team leadership.
• Problem-solving.
• Communication.

Benefits

• All levels of employment enjoy our fantastic employee discount.
• 401(k) with employer match.
• Employee Assistance Program.
• Part-Time benefits include Vision, Dental, Critical Illness, and an Accident plan.
• Full-Time benefits include the additional benefits of Medical, Vision, Dental, LTD/AD&D, STD, Life Insurance, Dependent Life Insurance, Will prep services.

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Flexible schedule to accommodate store operations.

About Home Hardware Center

Home Hardware Center is an equal opportunity employer. Home Hardware Center is a drug-free workplace and all employees must pass a pre-employment drug screening and background check. CNRG offers a range of benefits for both Full Time and Part Time employees.