Lead Water Damage Restoration Technician / Crew Chief

This franchise is independently owned and operated. All hiring decisions are made by the franchise management.

About the role

The Lead Restoration Technician oversees and manages a crew, controls job costs and production times, ensures quality assurance, and acts as the primary customer contact for both commercial and residential divisions. The role includes responsibility for a company vehicle and all equipment. The Lead Technician is also a working Field Technician who performs water remediation projects under the supervision of the mitigation and project manager.

Responsibilities

• Manage production, including hands-on water damage cleanup work as required.
• Provide strong leadership to ensure successful, safe, timely, and profitable project delivery and completion.
• Manage documentation on projects (e.g., photos, contracts).
• Respond to emergency recovery situations 24/7 as needed.
• Work safely in a team environment and enforce all safety measures on job sites.

Requirements

• At least two years of experience in the restoration industry as a lead technician.
• Self-starter with the ability to work efficiently and effectively in a team environment.
• Strong verbal and written communication skills.
• Excellent customer service skills and a professional, neat appearance.
• Ability to lift 75 lbs.
• Valid driver’s license with a satisfactory driving record.
• Successfully complete a pre-employment background check and drug test.

Qualifications

Candidates with certifications (WRT, AMRT, or related) pertaining to the scope of work are highly desired and will be strongly considered.

Benefits

• Competitive starting hourly wages based on skills and experience.
• Guaranteed hours with overtime potential.
• Paid vacation and retirement plan (401K with 3% matching).
• IICRC certification and continuing education.
• Paid training.
• Performance-based bonus program.
• Team and family-oriented culture.