Lead Warehouse Team Member

About the role

A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A® restaurants. This new subsidiary is in the early stages of development and operates in a dynamic, fast-paced environment, launching innovative distribution services nationwide.

Responsibilities

Coordination

• Prepare staffing plans and execute adjustments to ensure operational goals are met daily; escalate to leadership when necessary.
• Plan, allocate, and coordinate all activities in the Warehouse Management System (WMS).
• Manage movement of resources to optimize dock flow.
• Monitor order changes, revisions, or removals; plan and execute necessary adjustments in WMS/JDA systems, including assigning work for completion.
• Coordinate with Customer Service and Transportation teams to fulfill urgent delivery and will-call requests.
• Align and execute the release of work to the picking queue to facilitate staging and loading in stop order.
• Assign emergency replenishment tasks to fulfill priority or transfer orders.
• Print transfer paperwork.
• Coordinate with the Transportation team to complete pre-load trailer inspections and manage pre-cooling of trailers according to temperature zone specifications prior to loading.
• Identify and resolve loading issues.
• Print end-of-day packing slips and perform reconciliation to validate successful order fulfillment.
• Track the status of inbound purchase orders, schedule deliveries, distribute daily schedules, and track inbound trucks.
• Work with internal and external parties to gather information for overage, shortage, or damaged (OS&D) items; disseminate OS&D information to stakeholders and track resolution.
• Ensure an organized work area and easy retrieval of documents, including BOLs, OS&D records, and other inbound documentation.
• Maintain and provide timely, accurate information for stakeholders, including purchasing, vendors, security, and leadership, using MS Excel and WMS apps.
• Monitor and manage receiving email, including replying to appointment requests, communicating with late carriers, and notifying the planning team of unscheduled appointments.
• Monitor Armada communication and provide edits or corrections as needed.
• Contribute to all inbound and outbound activities as needed.

Training

• Develop, refine, deliver, and manage all new hire classroom and hands-on training for the Warehouse, including progress checks and certification within the first 90 days.
• Develop, refine, deliver, and manage new hire Powered Industrial Truck (PIT) training and certification, as well as recertification for experienced team members.
• Develop, refine, deliver, and manage cross-training for all Warehouse roles.
• Maintain the Warehouse Skills Matrix to ensure accurate records of team capabilities and versatility.
• Identify and drive best practices to increase training program effectiveness.
• Partner with Supervisors to identify process opportunities for experienced team members to improve efficiency and accuracy.
• Partner with Supervisors to roll out and train new processes and initiatives.
• Recertify experienced team members on systems, equipment, functions, safety, and procedures.
• Participate in the development and revision of Standard Operating Procedures (SOPs) and Job Instructions for consistency, efficiency, and safety.
• Ensure all training documents, materials, and processes adhere to company SOPs and policies.
• Assist in developing, documenting, and delivering safety programs and initiatives.
• Participate in Gemba walks, Kaizen events, and other process improvement initiatives.
• Contribute to all outbound activities as needed, including picking, replenishment, and loading.

Requirements

• 2+ years of warehouse experience.
• Strong presentation, facilitation, and written/verbal communication skills.
• Exemplary performance and safety record.
• Certified on pallet rider, counterbalance, and hi-reach (cherry picker preferred).
• Proven ability to work independently with minimal oversight; high degree of initiative and urgency.
• Exceptional attention to detail and organization.
• Thorough understanding of inbound and outbound operational priorities, dependencies, and processes.
• Ability to build effective relationships at all organizational levels.
• Proficiency in Microsoft Office programs (Word, Excel, PowerPoint).
• Solutions-oriented, proactive problem solver.

Preferred Qualifications

• 3+ years of warehouse experience, preferably in distribution.
• Experience leading training, facilitating meetings, managing operations, and resolving exceptions.

Travel requirements: 5%. Minimum education required: High School Diploma or GED. Preferred education: Associate's Degree.