Lead Warehouse Associate

About the role

Looking for a cool job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Lead Counter Sales Associate is responsible for providing excellent sales and service at the counter at one of our established wholesale HVAC distributorships that carries multiple brands of equipment, parts, and supplies and handling elevated issues. The Lead must be conversant with and have a solid knowledge of the products sold at the Sales Center. The Lead will assist in supervising and training other Counter Sales Associates as well as assist management with daily operations. The ultimate goal of this role is to provide strong customer service in a sales-oriented setting.

Responsibilities

• Interact with internal and outside salespeople, vendors, and contractors.
• Prepare and complete weekly cycle counts as directed by the Sales Center Manager.
• Process and return in-warranty items to manufacturers in a timely manner.
• Handle freight claims for missing or damaged equipment/supplies.
• Manage intra-store transfers and promote sales of monthly specialty items.
• Order and schedule the arrival of equipment and supplies for resale; track incoming merchandise and special orders.
• Assist warehouse personnel when needed.
• Maintain current knowledge of customer credit status and strict maintenance of credit codes on sales to customers.
• Maintain showroom merchandising and restock product.
• Assist in resolving customer relations problems with both dealers and end users.
• Assist Territory Sales Managers with product information, availability, pricing, and special factors when needed.
• Complete sales order process for customers with efforts to up-sell associated items.
• Supervise and train other Counter Sales Associates.
• Assist management with daily operations.
• Perform other duties as assigned.

Requirements

• Minimum 1+ year experience in HVAC, customer service, warehousing/distribution, or retail.
• Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem-solving, and customer service.
• Ability to work independently but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast-paced environment.
• Willingness to learn and grow with the company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.

Preferred Qualifications

• Experience in a wholesale HVAC equipment supply house.
• Bachelor’s or Associate’s Degree.
• Bilingual (Spanish).
• Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.

Schedule

Monday through Friday with an occasional Saturday. This position may require working extra hours on occasion.

Physical Demands

• Sedentary – Lifting 0-10 pounds: Frequent
• Light Lifting – 10-20 pounds: Frequent
• Moderate Lifting – 20 to 50 pounds: Occasional
• Heavy Lifting – 50 to 100 pounds: Occasional
• Pulling/Pushing, Carrying: Occasional
• Reaching or working above shoulder: Occasional
• Walking: Frequent
• Standing: Frequent
• Sitting: Occasional
• Stooping: Occasional
• Kneeling: Occasional
• Repeated Bending: Occasional
• Climbing: Occasional
• Desk Work/Computer use/Telephone use: Frequent
• Operating a motor vehicle: Occasional
• Operating warehouse equipment, forklift, baseloid lift, etc.: Occasional
• Other – Talk, Drive, visit customers, etc.: Occasional