Lead Wait Person

About the role

As a nonprofit leader in aging, Eskaton helps people live well, longer — with trusted guidance at every stage. We believe aging should be a vibrant, supported, and celebrated journey, not an experience to face alone. For over 55 years, Eskaton has been a cornerstone of Northern California, growing a network of 23 communities dedicated to older adults and the people who care for them. When you join us, you're stepping into a career where your work creates a real impact on people's daily lives and strengthens the communities we call home.

Our DNA (Core Values)

• Welcoming: You’re a natural at creating warmth and a sense of belonging for everyone you meet.
• Bring (Y)our Best: You take pride in your work and strive for excellence in the "little things" and the "big things" alike.
• Empowerment: You don't wait for permission to do the right thing. You step up, take ownership, and lead with initiative.
• Growth: You’re a lifelong learner who seeks consistent improvement and sustainable growth.

Responsibilities

• Directly supervises wait staff.
• Busses and resets tables as needed.
• Ensures dining room is clean and reset to standard prior to next meal.
• Takes meal orders in an accurate and courteous manner, providing prompt service to fill orders and requests.
• Assists in the orientation of all new employees including: on-the-job training, adherence to policies and procedures, as well as applicable regulations.
• Assists the Food Service Director in other administrative activities as directed by Management.
• Maintains standards of safety, sanitation, and cleanliness in the food services department.
• Ensures that appropriate levels of coverage are maintained at all times. Informs supervisor of staffing/scheduling needs.
• Monitors and ensures completion of wait staff opening and closing duties.
• Keeps supervisor and cook(s) informed of questions, comments, and/or complaints. Diligently works to resolve issues in a timely manner.
• Familiar with food service disaster plan.
• Models and embodies Eskaton’s core values, including:
  • Creating a sense of warmth, welcoming, and belonging for all
  • Fostering excellence in everything we do
  • Seeking consistent improvement, learning, and sustainable growth
  • Stepping up, taking ownership, and leading with initiative
• Fully complies with all provisions in Eskaton’s Corporate Compliance Policy and the Health Insurance Portability and Accountability Act (HIPAA).
• Maintains attendance as outlined in Eskaton policy.
• Follows required dress code and Eskaton’s Community Appearance Standards. Maintains a professional image to the public and residents.
• Works in accordance with established safety guidelines; uses proper body mechanics; follows safe work practices; wears appropriate safety gear.

Requirements

• Education: High school graduation or equivalent G.E.D., preferred.
• A minimum of one (1) year work experience in food service operations.
• California Food Handler certification.
• Ability to understand and work harmoniously with residents, staff, and healthcare professionals.
• Ability to maintain high professional and ethical standards.
• Computer knowledge is helpful but not required.

Work Conditions & Physical Requirements

• Requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Notify the Human Resources team to request any accommodation(s) to perform any of the essential functions of this position.
• Medium Work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• The final candidate must successfully pass Eskaton's post offer, pre-employment testing which includes a criminal background check, drug test, TB screen test, and health screen.
• All new hires are required to sign an arbitration agreement as a condition of employment.

Pay

Starting pay ranges from $20.87 per hour - $25.42 per hour. Factors such as scope, responsibilities, experience, education, job-related skills, internal equity, and market considerations may influence base pay.

Benefits

• Financial Security: Competitive pay and a 401K matching program to help you plan for your own future.
• Total Wellbeing: Comprehensive benefits that support your physical and mental health.
• A Place Where You Belong: We celebrate diversity and equity across the entire aging spectrum, ensuring every team member feels seen and valued.