Lead Voice Engineer

Trace Systems is seeking a Lead Voice Engineer to provide Tier III engineering leadership for the EACN Voice over Internet Protocol environment at Scott AFB, Illinois. This role involves designing, configuring, securing, testing, and sustaining enterprise voice capabilities for operational A2G2 sites and the Scott AFB Systems Integration Laboratory. The associated project is currently in the proposal stage.

Responsibilities

• Lead Tier III engineering, configuration, troubleshooting, and sustainment of the EACN Cisco VoIP environment.
• Configure, develop, patch, STIG, enhance, and add features to Cisco Unified Communications Manager, Cisco Unity, Instant Messaging and Presence, and teleconference bridges.
• Develop and maintain configurations for Cisco Unified Border Elements, Session Border Controllers, Ribbon VX900 devices, and other SIP-enabled network devices.
• Engineer SIP connections between EACN and external voice systems, including Asterisk networks, Call Manager Express, SRST, and other Cisco VoIP networks.
• Perform or assist with Tier III network engineering functions, baseline management, technical documentation, testing, and change implementation.
• Validate new hardware, software, patches, and configuration changes in the SIL before operational deployment.
• Provide senior technical guidance, troubleshooting leadership, and recommendations to Government engineers and site personnel.

Requirements

• Active, in-scope US Government issued Top Secret clearance (minimum); higher-level eligibility may be required based on assigned access.
• US Citizenship is required due to the nature of the work and contract requirements.
• Must meet the applicable DoD 8140 qualification requirements for the assigned work role: 451 System Administrator, Proficiency Level: Advanced. Qualifications may be met through education, military training, certifications, or a combination thereof.
• 5+ years of enterprise voice engineering experience, including senior-level support of Cisco unified communications environments.
• Current Cisco Voice certification with a concentration on Cisco Unified Communications Manager (CUCM), or ability to obtain it within six months of employment.
• DoD-approved IA baseline certification commensurate with the position, or ability to obtain it within six months.
• Demonstrated experience with CUCM, Unity, CUBE, SBCs, SIP, SRST, voice security hardening, and operational troubleshooting.
• Strong verbal and written communication skills and the ability to coordinate effectively with technical and non-technical personnel.
• Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.

Qualifications

• Qualifying credentials include a Masters or Ph.D degree in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering, or completion of relevant military communications or network training.
• Qualifying certifications may include SecurityX / CASP+, CCNA, CCNP Security, CCSP, FITSP-O, GFACT, or other DoD 8140-approved certifications. Higher proficiency-level or equivalent DoD 8140-approved certifications applicable to the assigned work role may also be accepted.

Desired Qualifications

• Experience with Ribbon VX900 devices, teleconference bridges, Asterisk, executive communications, EACN, or A2G2.
• Experience engineering voice services in classified, high-availability, or mission-essential environments.
• Prior military service or experience supporting Department of Defense or U.S. Air Force customers.
• Experience supporting mission-essential communications in distributed, multi-site environments.

Pay

The base salary range for this position is $90,000 to $115,000. Actual salaries may vary above or below this range based on factors including but not limited to location, experience, and performance.

Benefits

• Health insurance coverage
• Flexible spending accounts
• Employee wellness program
• Life and disability insurance
• Retirement savings plan
• Company holidays and paid time off (PTO)