Lead Veterinary Receptionist

About the role

As a full-time Lead Client Care Representative, you'll serve as the welcoming face and front-line leader of our veterinary practice. In this key role, you'll create exceptional first impressions for our clients while guiding and supporting our Client Care team to deliver outstanding service every day.

Responsibilities

• Create exceptional first impressions for clients and their pets, making them feel welcome and valued.
• Lead the Client Care Team by providing day-to-day guidance, mentorship, and support, fostering a collaborative, positive environment.
• Communicate effectively with clients and staff, managing multi-line phone systems, gathering and documenting important information, and conveying pet care instructions clearly and compassionately.
• Schedule, confirm, and manage appointments, handling check-ins and check-outs with proper documentation.
• Oversee daily Client Care operations by coordinating patient flow, ensuring schedules and medical records are accurate and prepared, and partnering with the veterinary team to keep the hospital running efficiently while supporting your teammates throughout the day.
• Maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

Requirements

• Strong leadership abilities with experience supervising and developing team members.
• Exceptional organizational skills and attention to detail.
• Superior customer service orientation with a professional, friendly demeanor.
• Excellent ability to multi-task in a fast-paced environment.
• Strong problem-solving skills with a solutions-focused approach.
• Proficiency with computer systems and practice management software.
• Clear, effective communication skills both verbally and in writing.
• A flexible and adaptable approach to changing priorities and challenges.

Qualifications

• A High School Diploma/GED or equivalent required.
• 5+ years of customer service experience in an animal hospital.
• Supervisory experience is a plus.
• Knowledge of veterinary terminology, protocols, and softwares.
• Manage cash handling and financial transactions.

Skills

• Leadership
• Organizational Skills
• Customer Service Orientation
• Multi-Tasking
• Problem Solving
• Computer Systems Proficiency
• Communication Skills

Benefits

• Competitive Pay: $20.00 - $25.00 per hour, commensurate with experience.
• Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match.
• Growth Opportunities: Continuing education and professional development support.
• Work-Life Balance: PTO and mental health assistance.
• Perks: Employee discounts on services, a scrub allowance, and a referral program.
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

Pay

$20.00 - $25.00 per hour, commensurate with experience.

Schedule

Full-time position.