Lead Veterinary Assistant

About the Role

As a Lead Veterinary Assistant at Roots Integrative Veterinary Care, you are a pivotal leader on the medical support team, ensuring the highest standards of patient care and hospital operations. You will serve as the primary point of contact for medical support staff, guiding workflows, modeling our values, and fostering a collaborative and supportive culture. You are the bridge between hospital leadership and the team, helping to implement protocols and mentor the next generation of veterinary professionals.

Responsibilities

• Lead the Shift: Act as a shift leader, coordinating workflow, assigning tasks, and ensuring optimal staff coverage to keep the hospital running smoothly.
• Mentor the Team: Support veterinary technicians and assistants by providing guidance, onboarding support, and opportunities for development.
• Drive Improvements: Identify gaps or inefficiencies in workflows and partner with the hospital manager to recommend and implement solutions.
• Support Patient Care: Assist veterinarians in providing patient care, maintaining accurate medical records, and upholding infection control standards.
• Enhance Client Experience: Provide exceptional client support, from scheduling and check-ins to explaining discharge instructions and estimates.
• Maintain Standards: Ensure the hospital remains clean, organized, and safe, upholding all protocols and equipment maintenance standards.

Requirements

• High school diploma or equivalent.
• Strong ability to lead by example, motivate others, and maintain composure in high-pressure situations.
• Proficiency in veterinary assistant functions, including patient handling, cleaning protocols, and client communication.
• Excellent verbal and written communication skills.
• Comfort working with a wide range of animals, including those that may be fractious or fearful.
• Ability to lift up to 50 pounds unassisted and stand/walk for extended periods.

Qualifications

• 3+ years of Veterinary Assistant experience is preferred.
• 1+ years of leadership experience is preferred.

Benefits

• Competitive Compensation: A competitive hourly rate or salary based on your experience and role.
• Health & Wellbeing: Comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP).
• Financial Security: Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Commitment to Growth: Support for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• The Power of a Network: Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
• Valuable Perks: Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Us

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.