Lead Valet Attendant - Valet Parking Operations - Ritz Carlton Rancho Mirage - $18/HR + Tips

Towne is an exceptional arrival-through-departure experience company delivering seamless parking and mobility solutions powered by best-in-class hospitality and integrated technology. With 14,000 team members, Towne creates smiles for millions of guests annually across hotels, hospitals, and other venues.

About the role

The Guest Service Captain orchestrates the guest-service experience, ensuring site service standards are met or exceeded. Reporting to the Account Manager, the role includes coordination, administration, and troubleshooting in the manager’s absence. While not a managerial position, the Guest Service Captain may handle urgent issues and make judgment calls when necessary, reporting non-urgent matters to the manager for guidance.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests within 30 seconds of arrival to create favorable first and last impressions.
• Deliver “Aggressive Hospitality” and participate in “The Show” for guests.
• Open vehicle and hotel doors for guests; check in arriving guests and explain parking and retrieval procedures.
• Park and retrieve vehicles safely and accurately, even under pressure; handle guest complaints and difficult situations with composure.
• Use proper phone etiquette; maintain visibility in designated areas when not assisting guests.
• Conduct room presentations for bell services; assist with deliveries, directions, taxis, reservations, and guest inquiries.
• Maintain detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, local attractions, parking rates, and other pertinent information.
• Promote teamwork by leading by example and communicating effectively; assign routine roles to coworkers and non-routine roles at the direction of the Account Manager.
• Reduce staff during shifts if business conditions require, following approved methods.
• Issue claim checks only after receiving vehicle keys; collect claim checks before issuing keys.
• Complete ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim check receipts for all vehicles.
• Secure all keys on a belt clip or in a locked key box.
• Ensure staff do not provide “lift” services to guests; offer only a hand for assistance.
• Check wheelchairs for safe operation before each use and clean them afterward.
• Protect guest confidentiality in accordance with HIPAA requirements; maintain security of customer financial and identifying information.
• Assist the Account Manager with building work schedules and notifying associates of changes or openings.
• Identify and collect revenue for all vehicles; complete accurate cash drop slips and envelopes.
• Complete shift reports and other paperwork with detail and accuracy; reconcile revenue and tickets at the end of every shift.

Requirements

• High school diploma or GED.
• At least 18 years of age; must pass criminal background check, MVR, and drug screen.
• Completion of Towne Park’s Wheelchair Safety Training course.
• Six months of related experience and/or training, or an equivalent combination of education and experience.
• Valid driver’s license and clean driving record.
• Ability to drive manual transmission vehicles.

Skills

• Proficiency in speaking, reading, and writing Standard English.
• Ability to read and comprehend simple instructions, correspondence, and memos; write simple correspondence.
• Effective communication in one-on-one and small group situations with guests, clients, and associates.
• Ability to apply reasoning and understanding to carry out instructions in written, oral, or diagram form.
• Basic mathematical skills: addition, subtraction, multiplication, and division using units of American currency.
• Understanding of 24-hour and military time systems; ability to calculate rates based on time passed.

Benefits

• Eligibility to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligibility to enroll in the company’s 401k retirement savings plan (eligibility requirements apply based on job classification, length of employment, and hours worked).

Pay

Hourly base pay of $18 per hour plus tips.

Schedule

Open availability required.

Working Conditions & Physical Demands

• Regularly required to talk or hear; frequently required to sit or stand for extended periods, walk, run, handle objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Lifting requirements: exerting up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly.
• Majority of work performed outdoors for extended periods, including entire shifts; subject to environmental conditions such as extreme heat and cold.
• Travel of up to 5% may be required.