Lead Valet Attendant ($23 hr + tips) - Ritz Carlton, San Francisco

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $23 hour plus + tips.

Work Schedule: The work schedule for this position is 3pm-11pm.

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telereimbursement benefits

Qualifications

• Education: High school diploma or general education degree (GED)
• Licensure, Certification, Etc.: Must be at least 18 years old and be able to pass a criminal background, MVR and drug screen
• Work Experience: Six (6) months related experience and/or training; OR equivalent combination of education and experience

Essential Functions

• Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers.
• Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions.
• Effectively participates in “The Show” and delivers “Aggressive Hospitality” to guests.
• Addresses guests using the appropriate greeting for the site.
• Opens all vehicle and hotel doors for guests.
• Checks in arriving guests and explains vehicle parking and retrieval procedures.
• Parks and retrieves vehicles while driving slowly and cautiously.
• Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations.
• Uses proper phone etiquette.
• Posts up in appropriate areas when not assisting guests or completing other tasks.
• Conducts an effective room presentation when providing bell services for guests.
• Assists with the delivery and pick up of items to guest rooms.
• Assists guests with directions, taxis, reservations and other inquiries.
• Maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.
• Promotes a teamwork philosophy through leading by example and effective communication skills.
• Leads the work group in delivering high levels of guest service.
• Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the Account Manager.
• Reduces staff during the work shift if business conditions dictate, using an approved method.
• Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys.
• Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system.
• Secures all keys on a belt clip or in a locked key box.
• Ensures staff are not providing “lift” services to any hotel or hospital guest, only offering a hand for assistance.
• Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use.
• Protects guest confidentiality in accordance with HIPPA requirements.
• Maintains the security of customer financial and identifying information.
• Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings.
• Identifies and collects revenue for all vehicles.
• Completes accurate cash drop slips and cash drop envelopes.
• Completes the shift report and other shift paperwork with detail and accuracy.
• Reconciles revenue and tickets at the end of every shift.

Scope

To Act Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility

The employee has control over resources available only.

Working Conditions & Physical Demands

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Physical Requirements

• The employee is subject to environmental conditions including extreme heat and cold weather.
• Employees are subject to environmental conditions including extreme heat and cold weather.
• Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel

Travel of up to 5% may be required.