Lead UX Researcher, Growth

About the role

We are seeking a seasoned user researcher to lead research strategy for our Growth product teams, ensuring research informs product decisions and drives strategy. This role involves developing and executing end-to-end research, focusing on growth areas such as international expansion, monetization, and merchandising, while building inclusive products with accessibility in mind.

Responsibilities

• Build and drive the research roadmap for Growth product teams, aligning research with product decision-making and strategy.
• Develop and execute end-to-end research using a range of methods, from strategic to iterative and evaluative, to help teams achieve their goals.
• Conduct research into growth areas, including international expansion, monetization, and merchandising.
• Design inclusive products by considering diverse audiences' needs, pain points, and behaviors, with a focus on accessibility.
• Act as a strategic cross-functional partner, collaborating with product managers, designers, data scientists, customer experience, marketing, and brand strategy teams to identify key research questions and prioritize projects.
• Deliver high-impact insights at velocity to help teams make informed decisions and build momentum toward our mission.
• Champion a culture of honest, empathetic communication and help cross-functional partners navigate ambiguity with confidence and care.

Requirements

• 6+ years of user research experience, including 2-3 years in a consumer-facing product research role.
• Experience working on monetization, subscriptions, new revenue streams, or zero-to-one products.
• Mixed-methods expertise with strong quantitative skills (e.g., surveys, experimental frameworks) and experience measuring sentiment in experiments.
• Proficiency in data manipulation, analysis, and dashboard creation using tools like R, SPSS, Looker, or similar statistical software.
• Strong communication skills, with a commitment to telling clear and compelling stories with data.
• Proactive in building and sustaining trusting relationships with cross-functional partners (e.g., data science, customer experience, product management, design, engineering, marketing).
• Eagerness to learn from, collaborate with, and mentor other researchers.
• Ability to champion team culture in authentic, courageous, and empathic ways.

Pay

$207,000 - $254,000 a year. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence the base pay offered. This salary range is reflective of a position based in New York City and may be subject to geographic adjustment if authorized to work outside of this location.

Benefits

• 401(k) Matching: 100% match of the first 10% of pre-tax 401(k) contributions, up to a maximum of $10,000 per year.
• Professional Growth: Annual Learning & Development stipend after three months of employment, plus free access to Udemy starting on your first day.
• Parental Leave & Planning: 100% paid parental leave (20 weeks for both birth and non-birth parents). Fertility support through Carrot, including a stipend for fertility preservation, available to you and your spouse/domestic partner.
• Date Stipend: $100 monthly stipend for dates (romantic or otherwise), plus free Hinge Premium for employees and their loved ones.
• Employee Resource Groups (ERGs): Eight ERGs (Asian, Unapologetic, Disability, LGBTQIA+, Raíces, Women/Nonbinary, Parents) that provide support, host events, and foster community.

Core Values

• Authenticity: We share, never hide, our words, actions, and intentions.
• Courage: We embrace lofty goals and tough challenges.
• Empathy: We deeply consider the perspective of others.