Lead UX Researcher

About the role

In this Lead position, you will drive the end-to-end UX research practice for a complex, high-impact product portfolio. You will be expected to lead both strategic generative research and evaluative studies, shaping how the team uncovers and acts on deep user insights.

You will support less experienced researchers on the team through coaching, peer review, and by continuously raising the bar for research quality and influence.

Responsibilities

• Quickly synthesize business objectives and customer needs to define the right research scope.
• Develop a UX research approach, schedule, and detailed test plan.
• Plan, partner with Research Ops on developing strategies on how best to recruit our target audience, script, facilitate, collect, analyze, and document data.
• Lead strategic generative research to identify unmet user needs and long-horizon product opportunities.
• Identify and articulate user needs first, and then potential usability issues, both verbally and through documentation.
• Transform data into prioritized, actionable recommendations within a short turnaround time.
• Influence product and design decisions — not just report findings, but drive next steps.
• Create persuasive presentations for product owners, developers, visual designers, other UX team members, and C-level executives.
• Facilitate internal meetings to triage and manage research findings.
• Demonstrate the business impact of research through clear before/after framing, behavioral outcomes, or measurable product changes.

Requirements

• Previous experience with design or research projects involving complex workflows, visualization of large datasets, operating system-level tools, and both web and software environments is a plus.

Preferred Qualifications

• Bachelor’s degree in a Social Science, or Master’s degree in Social Sciences, Interaction Design, Human Factors, Cognitive Psychology, Cognitive Science, or a related field.
• 8+ years of experience applying research to high-volume, interactive B2B and B2C applications, rich web-based applications, or websites.
• Strong analytical problem solving, decision-making, and leadership skills.
• In-depth understanding of user-centered design principles and tools.
• Familiarity with SharePoint and project management tools such as Jira.
• Familiarity performing studies in a virtual lab environment.
• Familiarity with data-logging tools and systems such as Tableau, Qualtrics, Adobe Analytics, or other BI analytic programs.

Benefits

• Hybrid Work Model
• Flexibility & Work-Life Balance
• Career Development and Growth
• Industry Competitive Benefits
• Culture
• Social Impact
• Making a Real-World Impact