Lead, User Intelligence Research
UXR Hunt · New York, NY · 4 days ago
Analyst$165k–$188k/yrFull-time
Summary
Manager (Individual contributor) delivering User Intelligence Research to support select product areas within a tower/domain This is a Hybrid position, 3 days/wk onsite.Responsibilities
- Build Cumulative User Intelligence: Plan and conduct connected studies and establish data acquisition mechanisms that contribute to a collective body of user intelligence that fuels product teams’ ongoing planning and decision-making.
- Utilize and evolve research agents and research platforms to accelerate learning velocity: extracting insights from existing intelligence repositories, conducting rapid discovery, concept, content, and usability testing.
- Support Continuous Discovery: Partner with research ops to enable product teams to access their users to maximize empathy and understanding.
- Support UX Measurement: Partner with CX, data scientists, analysts, and designers to identify domain-specific UX metrics. Assist in developing mechanisms to collect/measure UX metrics, conduct analysis using UX and other metrics to identify critical correlations between user behavior and business success.
- Congduct Data Triangulation & Synthesis: Utilize behavioral analytics, quantitative data, and qualitative insights to produce actionable insights.
- Leadership Competencies
- Results Focus: Works independently to achieve business-critical outcomes; takes full ownership of the intelligence research learning agenda and decision-making.
- Influence: Acts as a subject matter expert to inspire teams to adopt research methodologies and activate insights.
- Collaboration: Builds productive partnerships with Analysts, Design, Product, and Engineering; seeks out diverse data sources to ensure a holistic view of the customer.
- Communication: Translates complex data and behavioral findings into compelling narratives for senior stakeholders; ensures clarity in two-way dialogue across functions.
Basic Qualifications
- At least 3 years of professional experience in User Experience Research, Data Science, or Customer Experience Research
- At least 3 years of experience aggregating, collecting, and analyzing quantitative and qualitative data
- At least 2 years of experience leading complex, multi-stakeholder projects or research programs
Preferred Qualifications
- 4+ years of experience in User Intelligence, Human Factors, or behavioral data analysis.
- Experience conducting structured, quantitative jobs to be done studies
- Experience building automated research workflows
- Proven track record of triangulating multiple data sources (behavioral analytics, survey data, and primary research) to inform product roadmaps.
- Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics.