Lead User Experience Content Strategist (Hybrid)

Key Responsibilities

• Lead Design System Content Strategy
• Define and scale content patterns, standards, and governance for the design system
• Create consistency across products and influence system-wide decisions
• Identify gaps and lead scalable solutions across teams and platforms
• Monitor contractor deliverables to ensure execution aligned with our strategy, and provide actionable feedback for continuous improvement
• Quality-assure contractor work to ensure alignment with organizational strategy, providing feedback and guidance

Shape AI-Driven Experiences

• Lead content strategy for AI-powered features (conversational UX, AI-generated UI, recommendations)
• Define prompt strategies and refine outputs for clarity, tone, and reliability
• Translate ambiguity into clear, structured content that improves AI performance
• Partner with ML/AI teams to align content with model behavior and constraints

Structured Content & AI Readiness

• Champion structured authoring and modular content design across teams
• Define content schemas and metadata strategies to support retrieval, reuse, and consistency
• Ensure content is optimized for LLMs (context limits, clarity, deterministic outputs)
• Establish Quality, Accessibility & Governance
• Set standards for accessible, inclusive, and high-quality content (WCAG)
• Define guardrails for AI-generated content and contribute to governance practices
• Advocate for content excellence and influence decision-making at the product and system level

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service
• Solid knowledge of the technology industry, including current and emerging digital solutions and trends
• Demonstrated verbal and written communication skills with ability to transfer knowledge
• Demonstrated ability to work in collaborative teams
• Demonstrated experience leading complex projects, including linking and coordinating across multiple stakeholders and providing technical coaching of others

Preferred Skills

• Deep experience in UX writing, content strategy, and design systems
• Proven ability to lead strategy, not just execution, within complex product ecosystems overseeing contractors
• Experience with AI-enabled products, prompts, or conversational interfaces
• Working knowledge of: How LLMs interpret and generate content, Structured authoring and semantic consistency, Content optimization for search, retrieval, and metadata, AI risks (hallucination, bias, misuse) and mitigation approaches