Lead, Transplant Financial Coordinator - Liver Acquisition - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

About the role

The Transplant Financial Coordinator Lead works under the direction of the TFC supervisor/manager to ensure transplant patients' medical services are covered by insurance and to counsel patients regarding their insurance plans. They lead and mentor the transplant financial team, manage workflow processes, and provide guidance on financial clearance.

Responsibilities

• Acts as leader, mentor, and professional to staff and facilitates positive change, growth, and camaraderie within the department.
• Responsible for coordinating and clarifying patient-specific insurance and financial aspects of care with less than 5% inaccuracy.
• Serves as a resource for patients and their family members on financial and insurance matters.
• Works with other transplant team members, administrative staff, billing, financial, and clinical personnel to ensure financial coverage of transplant and living donor services.
• Facilitates resolution of patient billing issues and serves as a liaison to USC Care and Keck billing offices to resolve billing questions and problems.
• Participates in the weekly transplant selection committee meetings and multidisciplinary clinics to provide financial insurance expertise specific to individual patients and candidates.
• Follows HIPAA related compliance by keeping patient clinical/personal information private.
• Acts as a business professional in interaction and appearance by providing superior customer service when interfacing with patients, peers, physicians, superiors, and hospital personnel/leaders.

Requirements

• Bilingual strongly preferred.
• Minimum of 2-5 years of financial coordination experience, preferably in transplant financial.
• Broad knowledge of health insurance terminology, health insurance process, and transplant process.
• Knowledge of transplant database (OTTR), EMR, and various IT systems.
• Demonstrated ability to problem-solve and provide effective resolution.

Qualifications

• High school or equivalent.
• Associate's degree AA required or equivalent 2+ years transplant financial coordination experience.
• Certification - Job Relevant Certified Transplant Financial Coordinator (CTFC) strongly preferred.

Skills

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in health insurance terminology and processes.
• Experience with transplant databases and IT systems.

Benefits

N/A

Pay

The hourly rate range for this position is $29.00 – $45.20.

Schedule

Full-time 8-hour days.