Lead Training Technician

C&W Services is the industry leader in Integrated Maintenance Solutions providing service to more than 600 companies worldwide and a sister company of Cushman & Wakefield.

About the role

We are seeking a dynamic individual to serve as a Maintenance, Training, and Onboarding Lead, overseeing maintenance operations, developing training programs, and facilitating a seamless onboarding experience for new employees. This multifaceted role aims to ensure operational excellence, safety compliance, and a positive work environment through hands-on training and comprehensive onboarding facilitation.

Maintenance Leadership

• Oversee maintenance of conveyor systems, electrical components, and building systems.
• Lead and audit preventative maintenance procedures.
• Manage work orders, documenting labor hours, and parts used.

Training and Development

• Develop training plans for service technicians.
• Provide onboarding support for C&W hires.
• Facilitate hands-on training in safety protocols (LOTO, CPR/First Aid/AED, QEW, Aerial Lift).
• Curate additional hands-on training to familiarize new employees with equipment.

Onboarding Facilitation

• Collaborate with the Hiring Manager to reach out to new employees upon readiness to hire.
• Provide site overviews before Day 1 via BizOps Team Day 1 email.
• Meet new employees at the entrance to ensure a smooth arrival.
• Consolidate and submit new employee documents to the HR Team.
• Facilitate attendance in New Employee Orientation and BizOps Intro calls.
• Assist in obtaining Amazon Badges and setting up laptop access, including VPN.
• Facilitate a 2-week onboarding Safety Training curriculum.
• Support access to critical C&W and Amazon interfaces.
• Ensure completion of Onboarding Learning Journey as required.
• Coordinate with Snappy for the C&W new employee kit and initiate Zappo's orders.
• Ensure a welcoming environment aligned with people-focused initiatives.

Additional Responsibilities

• Travel – this position includes up to 50% travel depending on business needs for in-person L&D workshops and courses; travel could be more than 50% per month in the short term if program/business needs call for it.
• Coordinate learning registrations, attendee lists, and general organization for all learning interventions.
• Ensure the Nodal Onboarding site is prepared for new employees.
• Communicate with Hiring Manager on employee program expectations.
• Assign required Safety Training within the Learning Management System for all new hires on their first day of employment to ensure proper implementation of standard onboarding training.
• Lead, manage, and improve the Safety Training function for all required programs and coursework.
• Monitor and report on training activities and progress to leadership.
• Display professionalism in appearance and language.
• Identify and train backup facilitators for PTO, sickness, and training flexibility.
• Address any other assigned duties.
• Work approved overtime as needed for administration of onboarding new hires.

Requirements

• High school diploma or equivalent.
• Preferred: Associate’s degree in Electronics or Industrial Maintenance.
• Universal CFC certification preferred.
• Additional certification in electrical, mechanical, HVAC, or refrigeration systems is a plus.
• 5+ years of experience in automated conveyors and controls, preventive maintenance, and work order management.
• Leadership and vendor management experience.

Skills

• Proficient in Microsoft Office applications.
• Expertise in using power/shop tools and test equipment.
• Strong communication and organizational skills.

Continuous Improvement

• Participate in training and professional development.
• Foster a culture of safety and continuous improvement within the team.

Benefits

Cushman & Wakefield provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including:

• Health, vision, and dental insurance.
• Flexible spending accounts and health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid and unpaid time away from work.

Pay

The compensation for the position is $30.68 - $36.09 per hour. C&W Services offers weekly pay.