Lead Training & Development

ADUSA Distribution is the distribution company of Ahold Delhaize USA, providing distribution services to one of the largest grocery retail supply chains in the nation. ADUSA Distribution receives, stores, manages inventory, and ships fresh and non-perishable product throughout the network of local brand stores. Facilities handle a mix of product types, including fresh, frozen, grocery, and health and beauty care items. The team supports the supply chain network evolution to an integrated self-distribution model, serving leading omnichannel grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford, and Stop & Shop.

About the role

Leads trainers in the management of training and retraining of Distribution Center employees. A key partner in the onboarding of new employees and assisting existing staff in skills development, including proper lifting techniques, safety, equipment operation, and process changes. Partners with Operations, Industrial Engineering, and Human Resources to ensure metrics, documentation, tools, and systems are current and follow company standards.

Responsibilities

• Provides coaching, leadership, and oversight to the shift training team.
• Plans training schedules for the team to support the needs of new hires and existing staff.
• Provides one-on-one training to new hires following onboarding guidelines and checklists as needed or when staffing demands require.
• Certifies trainers on training material and process.
• Instructs new hires on how to select and palletize grocery, produce, meat, frozen food, and dairy orders for shipment to retail stores accurately.
• Teaches new hires how to operate pallet jacks, forklifts, and other material handling equipment in a safe and efficient manner.
• Assists Safety Specialist in implementation of monthly safety tips and recertifies employees after incidents on equipment.
• Monitors aisles and provides feedback/coaching to all employees on techniques.
• Makes recommendations for modifications to procedures or processes impacting their work group or distribution center to maximize efficiency, productivity, and reduce costs.
• Monitors overall new hire trends and metrics, collaborating with Human Resources and operations on retention strategies.
• Interviews and hires new trainers.

Requirements

• High School Education or equivalent.
• Training experience in selection and lift driving.
• Experience in ADUSA distribution environment.
• Previous leadership experience desired.

Skills

• Ability to create reports and documentation.
• Ability to operate a pallet jack and lift.
• Excellent verbal communication, interpersonal, and problem identification/solving skills with the ability to read and write English.
• Ability to lead others and assist when needed.
• Demonstrated dedication to safety, with a history of working well with others and contributing to a team effort.
• Ability to lead and communicate in a professional manner.
• Ability to partner with various teams and individuals in the Distribution Center.
• Ability to use Microsoft Office Suite, WMS, and other Warehouse tools.
• Ability to coach team members and staff effectively.
• Ability to communicate in verbal and written correspondence.
• Ability to work a variety of work shifts and schedules (length, time, weekends, holidays).
• Ability to stand for long periods of time.
• Ability to hear a forced whisper at not less than 5 feet with or without use of a hearing aid.
• Commitment to excellence and a willingness to be trained in a variety of positions, demonstrating multi-skill capabilities.
• Able to use personal computer for data entry and research purposes.
• Highly motivated self-starter and team player with strong attention to detail and the ability to prioritize multiple tasks in a fast-paced environment.
• Visual acuity of at least 20/40 (Snellen) in each eye with or without corrective lenses.
• Ability to wear a headset to support voice selection for all areas of warehouse selection.
• Ability to work in a -5 degree to 90+ degree Fahrenheit environment (temperature varies within each department) for long periods of time.
• Ability to read and understand written and numeric product identifiers.