Lead Title Auditor

Job Summary

The Lead Title Auditor is a subject matter expert in all areas of the Release Services Group. They serve as a front-line resource for team member questions, manage a high volume of tasks, train team members, and ensure success in achieving department Service Levels and Quality expectations.

Key Responsibilities

• Manage a high volume of tasks in a timely, accurate and efficient manner.
• Adhere to established procedures and compliance requirements when: sorting, organizing, validating, pulling, signing off/executing, shipping, and similar activities for documents.
• Be a subject Matter Expert (SME) and frontline resource for questions for all areas of the department.
• Train team members in business processes, specific client/department requirements and expectations.
• Ensure success in achieving department Services Levels and Quality expectations by fulfilling daily transactions precisely, and assist leadership with maintaining workflow, generating reports, and working/assigning tasks.
• Use company proprietary software for research and data entry.
• Research, analyze and resolve problems in a timely manner.
• Be a positive role model to team members in all areas of performance.
• Perform other duties, as necessary.

Minimum Qualifications And Experience

• A High School Diploma, General Educational Development (GED) or comparable completed educational certification.
• Proficient in using Microsoft Office or Google Suite, products.
• Strong verbal and written communication skills.
• Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization.

Preferred

• Previous leadership experience.
• Experience in fast-paced production environment.
• Familiarity with automotive, titling or finance industry.
• Critical thinking skills.
• Proven ability to organize and prioritize daily work.

Workplace Environment

• Perform routine and repetitive production work.
• Sit or stand, for lengthy periods of time.
• Prolonged exposure to computer screens.
• Primary schedule is Swing Shift (2:30pm-11:00pm), Monday - Friday.
• There may be occasions that require overtime, evening, holiday, or weekend shifts.
• Ability to lift or push up to 35 lbs.

Compensation

The hourly rate range for this position is: $21 - $28. The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision.
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA).
• Generous PTO.
• Pet Insurance.
• Retailer Planning.
• Accident & Hospital, Critical Illness Insurance.
• Tuition Reimbursement.

About the Role

Vitu is a leading innovator in Vehicle-to-Government (V2Gov) technology, transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry, managing titling and registration transactions in all 50 states and across multiple locations on one platform. Vitu's mission is to expand and automate Vehicle-to-Government (V2Gov) transactions, reimagining how drivers, businesses, and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.