Lead Tenant Rights Counselor

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We address homelessness, lack of affordable housing, and support immigrant rights to meet the complex needs of our communities and collectively tackle the root causes of suffering and injustice.

About The Organization

Founded in 1982, Mission Action is a multi-issue, multi-strategy nonprofit organization based in San Francisco's Mission District. With almost 150 employees and an annual budget of $14.5 million, we provide direct services to meet immediate needs while engaging in advocacy and community organizing. Our work spans homelessness, housing, immigration, and employment, addressing these interconnected issues in solidarity to create a more just society.

About The Role

The Mission SRO Collaborative (MSROC), a partnership with Lyon Martin Health Services/Women's Community Clinic, the Mission Neighborhood Resource Center, and the San Francisco Anti-Displacement Coalition (SFADC), organizes with SRO (Single Room Occupancy) hotel tenants throughout the Mission to protect SRO housing stock, improve living conditions, and fight for housing justice. This role will work as part of the MSROC team and represent the agency in citywide collaboratives and coalitions.

Responsibilities

• Plan and perform intake on and provide housing counseling to low-income tenants (including monolingual Spanish-speaking) by assessing housing problems, answering questions, and providing relevant information.
• Monitor and track program deliverables.
• Provide warm referrals to other programs for financial assistance, counseling, or other supportive services based on tenants'/clients' individual needs.
• Advocate for families and individuals by coordinating with outside agencies regarding code enforcement and eviction prevention support to promote housing stability.
• Coordinate and facilitate educational Know-Your-Rights workshops, leadership development programs, and peer-to-peer outreach and prevention efforts.
• Participate in advocacy and organizing campaigns related to housing justice, including organizing tenants to set winnable goals and strategize to achieve them.
• Represent MSROC in housing rights coalitions and coordinate collaborative work with other participating organizations.
• Ensure client housing information is updated in the database in a timely manner and all supporting documents are filed according to Mission Action's policies.
• Plan and ensure tenant participation at weekly and monthly meetings, legal clinics, community events, mobilizations, or other activities through outreach and follow-up.
• Conduct tenant outreach and provide educational materials to individuals and families as needed.
• Work with other Mission Action staff to coordinate MSROC tenant input and support on community-related issues such as land use, civic engagement, immigrant rights, and economic justice.
• Generate reports according to program funding requirements.
• Attend weekly/monthly meetings with supervisors to report on outreach, problem-solve, and plan upcoming activities.
• Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community.
• Work within the agency's mission, vision, values, theory of change, and commitment to diversity, equity, inclusion, restorative justice, trauma-informed work, and language justice.
• Perform other duties as assigned.

Qualifications

• Background and passion for working with low-income and immigrant communities around issues of affordable housing, land use, and/or immigrant & worker rights; familiarity with these issues in the Mission District and San Francisco is highly desired.
• Ability to inspire others with respect to the agency's mission, vision, and values, and a commitment to equity and social justice.
• Commitment to a larger vision for immigrant, housing, and economic justice.
• Ability to develop a thorough understanding of housing and tenant rights and responsibilities.
• Ability to interact with a wide range of clients with cultural humility, kindness, and respect.
• Ability to assume responsibility quickly and work independently as well as part of a team.
• Strong judgment, multitasking, and time management skills.
• Ability to read, understand, and apply language from manuals, policies, technical procedures, and regulations.
• Ideal candidates will have experience working and building trust with low-income immigrant families/individuals, including at least two years' experience as an organizer, tenant rights advocate, and/or case manager.
• Ability to speak, read, and write in Spanish is required.
• Willingness to work some evenings and weekends to accommodate a flexible schedule.

Benefits

• Medical, dental, and vision insurance
• Long-term disability and life insurance
• Flexible spending account
• Commuter benefits
• Paid holidays, sick leave, and generous vacation time including Summer Recess and Winter Recess
• 401(K) with employer matching

Pay

$25/hr, full-time