LEAD TECHNO-FUNCTIONAL SPECIALIST (Finance) - Information Technology

About the role

The Lead Techno-Functional Specialist will assist with the daily functions of Information Technology, focusing on the planning, architecture, development, maintenance, and support of complex SAP enterprise solutions.

Responsibilities

• Optimizes, monitors, and configures SAP environments in line with business requirements.
• Manages landscape synchronization activities such as system clone and refresh activities.
• Leads employees, co-workers, and contractors in work-related duties including scheduling activities within different functional areas in support of keeping the SAP systems available 24/7.
• Communicates with end-users and third-party vendors to obtain requirements for projects and application updates for major/complex applications.
• Leads the design, programming (development), maintenance and execution of testing of new and changed functionality for complex/major applications.
• Writes advanced programs for complex specific applications and designs special reports and forms as requested by various County departments in compliance with County and IT department policy and procedures.
• Partners with business units to identify improvements that will increase efficiency of the systems.
• Provides second-level end-user support including direct interaction with users when necessary to troubleshoot and document issues and resolutions.
• Conducts statistical reporting to management relating to application performance, usability and upgrade requirements to properly support County departments.
• Manages interfaces and associated error logs and governs over job scheduling to ensure integrity of their execution.
• Maintains business process procedures in conjunction with the process owners.
• Solves Request/Incident tickets from users and provides telephone and onsite technical support to troubleshoot and fix the most complex customer department end-user problems.
• Creates Request/Incident tickets from users and generates Requests for Change to the production environment to troubleshoot and fix the most complex customer department end-user problems.
• Works closely with vendors to resolve issues and manage deployments.
• Analyzes and resolves the most complex application and data problems.
• Maintains up-to-date knowledge on developing solutions in both an on-premise environment as well as a cloud based environment.

Qualifications

• Bachelor’s degree or equivalent.
• Four (4) years of experience in information technology including experience or training in systems analysis, design and computer programming.

Skills

• Excellent customer service and communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Ability to work independently and as part of a team.
• Competency with computers and Microsoft Office 365 Suite.
• Advanced analytical skills.
• Strong ability to meet service level agreements and project deadlines.
• Developed expertise in procedures and programming standards for SAP technologies; ABAP, HTLM5 (UI5), as well as Java and Java scripting.
• Excellence in documentation including architectural diagrams for components, complex technical solutions, and systems integrations.
• Extensive knowledge of systems analysis, program design and specification, coding, testing, debugging, and documentation.
• Ability to multi-task and work independently on the most complex assignments using independent discretion and judgment as well as transition quickly between projects/issues with minimal supervision.
• Ability to gather requirements, analyze systems, develop solutions, test and document changes working in collaboration with other developers in a team environment.
• Ability to gather, understand and translate business requirements into system solutions.
• Ability to easily and effectively interact with technical, non-technical, support, and business staff at all levels.

Knowledge

• Core experience working with SAP ECC environments, PI, SAP BW, SAP HANA, Solution Manager, SAP Business Technology Platform, SAP Cloud solutions, and the interconnectivity of SAP technologies.
• SAP S4 HANA experience a plus.
• SAP Optical Archiving and Archiving experience a plus.