LEAD TECHNO-FUNCTIONAL SPECIALIST (Finance) - Information Technology

About the role

The Lead Techno-Functional Specialist will assist with the daily functions of Information Technology, focusing on the planning, architecture, development, maintenance, and support of complex SAP enterprise solutions.

Responsibilities

• Optimizes, monitors, and configures SAP environments in line with business requirements.
• Manages landscape synchronization activities such as system clone and refresh activities.
• Leads employees, co-workers, and contractors in work-related duties including scheduling activities within different functional areas in support of keeping the SAP systems available 24/7.
• Communicates with end-users and third-party vendors to obtain requirements for projects and application updates for major/complex applications.
• Leads the design, programming (development), maintenance and execution of testing of new and changed functionality for complex/major applications.
• Writes advanced programs for complex specific applications and designs special reports and forms as requested by various County departments in compliance with County and IT department policy and procedures.
• Partners with business units to identify improvements that will increase efficiency of the systems.
• Provides second-level end-user support including direct interaction with users when necessary to troubleshoot and document issues and resolutions.
• Conducts statistical reporting to management relating to application performance, usability and upgrade requirements to properly support County departments.
• Maintains business process procedures in conjunction with the process owners.
• Solves Request/Incident tickets from users and provides telephone and onsite technical support to troubleshoot and fix the most complex customer department end-user problems.
• Works closely with vendors to resolve issues and manage deployments.
• Analyzes and resolves the most complex application and data problems.
• Maintains up-to-date knowledge on developing solutions in both an on-premise environment as well as a cloud based environment.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent.
• Four (4) years of experience in information technology including experience or training in systems analysis, design and computer programming.
• Core experience working with SAP ECC environments, PI, SAP BW, SAP HANA, Solution Manager, SAP Business Technology Platform, SAP Cloud solutions, and the interconnectivity of SAP technologies.
• SAP S4 HANA experience a plus.
• SAP Optical Archiving and Archiving experience a plus.