Lead Technician, Desktop Services

At-a-Glance: Are you ready to build your career by joining a global hospitality company. If so, our client is hiring a Lead Technician, Desktop Services. Position Type: ContractOnsite Required Required Qualifications5+ years of experience supporting enterprise desktop and workplace technologies. Demonstrated experience deploying and supporting:Windows operating systemsLaptops and desktop computersEnterprise printing solutionsMobile devicesMicrosoft 365 technologiesEndpoint management platforms such as Intune, MECM/SCCM, Workspace ONE, or similar solutionsProven ability to independently manage multiple priorities and deliver results with minimal supervision. Strong experience coordinating technical activities, projects, and operational support efforts. Exceptional troubleshooting, analytical, and problem-solving skills. Strong written and verbal communication skills. Preferred QualificationsExperience leading enterprise endpoint refresh or deployment programs. ITIL Foundation certification. Microsoft endpoint management or workplace technology certifications. Experience with ServiceNow or similar IT service management platforms. Demonstrate Ownership and accountability for results. Ability to operate independently and make sound decisionsStrong coordination and organizational skills. A customer-first mindset. Technical depth across endpoint technologies. Ability to influence outcomes through collaboration and leadershipPassion for continuous improvement and operational excellence. Responsibilities: Lead Endpoint Deployments and Technology RefreshesOversee the deployment, configuration, and support of laptops, desktops, printers, mobile devices, and workplace technology solutions. Coordinate enterprise hardware refreses, office openings, relocations, and technology rollouts. Ensure all endpoint deployments meet security, compliance, and operational standards. Partner with vendors and internal technology teams to deliver successful technology implementations. Drive Operational ExcellenceCoordinate daily Desktop Services activities, ensuring timely completion of incidents, service requests, and project deliverables. Prioritize workloads across multiple initiatives while maintaining service-level commitments. Act as the primary escalation point for complex desktop, printing, and endpoint-related issues. Monitor operational performance and identify opportunities for service improvement. Provide Technical LeadershipLead troubleshooting efforts for critical incidents and high-impact business issues. Collaborate with Infrastructure, Security, Networking, Service Desk, and business stakeholders to deliver integrated technology solutions. Champion Continuous ImprovementDevelop and maintain technical documentation, standards, and knowledge articles. Analyze recurring issues and implement proactive solutions to prevent future incidents. Support strategic initiatives that modernize and enhance workplace technology services. Get in Touch: We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Abhishek at (201) 633-7673 to learn more. #HbM6349