Desktop Support Technician – Tech Lead

About the role

Leidos is seeking a Mid‑level Desktop Support Technician to support a government site at Naval Air Station Whidbey Island as a key member of the Field Services team. The technician will provide direct desk‑side support, troubleshoot and repair IT devices, and contribute to the Service Management, Integration, and Transport (SMIT) portion of the NGEN program, which delivers the core backbone of the Navy‑Marine Corps Intranet.

Primary Responsibilities

• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
• Plan, direct, and monitor operational and training activities of the site.
• Establish relationships with internal customers and other functional managers.
• Assist other technicians in resolving complex issues.
• Serve as backup to the Site Operations Lead.

Basic Qualifications

• U.S. Citizen.
• DoD Secret Clearance.
• High school diploma (HS) with 4+ years of relevant experience, or equivalent education/certifications.
• Valid DoD 8570 IAT Level II: Security+ or higher certification.
• Demonstrated expertise in IT Enterprise Operations.
• Excellent customer service, oral, and written communication skills.

Preferred Qualifications

• Organized and detail‑oriented.
• Strong leadership and self‑motivation.
• Effective collaboration, prioritization, and adaptability.
• Ability to build relationships and communicate across all organizational levels.
• Analytical thinking and problem‑solving at both detailed and organizational impact levels.
• Independent decision‑making.

Physical Requirements

• Lift and carry up to 50 lb for up to 100 ft; lift 25 lb vertically using ladders.
• Work in confined spaces (raised floors, communications closets) and noisy environments (data centers, operations centers).
• Stand or sit for 8 hours at a time.
• Use basic hand tools (screwdrivers, wrenches) for rack‑mounting equipment.
• Normal color vision and correctable 20/20 vision; depth perception for ladder work.
• Read and use digital test equipment such as OTDR.
• Drive a personal or corporate vehicle to different locations; valid state driver’s license required.

Pay

Hourly rate: $30‑$33 per hour (Leidos pay range is a guideline and not a guarantee of compensation).

Benefits

• Competitive compensation.
• Health and wellness programs.
• Income protection.
• Paid leave.
• Retirement plans.