Lead Technician

Job Description

Peterson Power Systems has the immediate need for an experienced Commercial Engine Shop Lead at our Eugene, OR location.

About the Role

This position performs repairs to Marine Engines and Engine Power Generation equipment in the field as customer needs dictate. Provides technical support, repair procedures, and process to field technicians, and provides on-the-job training for other shop technicians. Acts as Service Supervisor backup. Facilitates completion of large and complex projects in the field.

Responsibilities

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
• Promote and work in a manner consistent with contamination control guidelines.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Travel is required to meet customer service requirements including overnight stays, overseas, and out-of-territory travel.
• Be on call to respond to customer service needs during the evenings, weekends, and holidays.
• Follow manufacturer and company field service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
• Perform inspection on equipment as needed.
• Attend scheduled technical training, and safety training.
• This training may be in person or online (virtual).
• Perform the following field service operations with little to no supervision:
  • Analyze and diagnose equipment malfunctions.
  • Pre-delivery setup, installation, and start-up on all makes and models of Caterpillar engines, generators (primary in marine applications), and related products.
  • Level 1 and Level 2 generator system service.
  • Repair, replace or rebuild engines and related system components, fuel systems, generator control systems, switchgear, marine power systems, etc. - Cat and Non-Cat products in Industrial, Marine, and EPG applications.
  • Aid electric power field technicians, as required.
  • Write service reports that accurately document diagnosis and repairs performed.
  • Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner to enable other employees to do their job in a timely manner.
  • Back up Field Service Supervisor and/or service manager on larger jobs, problem situations, and problem-solving and/or job estimates beyond flat rates. As well as back up for vacations, meetings, etc.
  • Provide technical support and OJT for other technicians in the field.
  • Assist Service Manager with performance evaluations and feedback of observations of technicians in the field.
  • Open and Close all shop work orders with-in 7 days from LDL.
  • Track large or special customer jobs through repair process to insure they are completed in a timely manner, parts are ordered properly, repairs are done accurately, and safe.
  • Report lost, broken, or stolen equipment to the service manager.
  • Provide written recommendations to service manager for needed improvement for field tooling and/or equipment.
  • Solicit information regarding opportunities for engine system sales and service and pass information to engine systems sales staff and engine PSSR in a timely manner.
  • Attend store meetings in-store or via Teams to review:
    • Completion and accuracy of service reports.
    • Flat rates.
    • Service updates, policies, etc.
    • Problem areas.
    • Parts inventory.
    • Training, communications, and working relationships.
    • Ensure assigned company vehicles maintain a clean professional appearance and is in proper working order.
    • Operate company or personal vehicle as needed to visit branch locations or customers.
    • Maintain punctual, regular, and predictable attendance.
    • Maintain a positive working environment.
    • Support company safety and housekeeping standards.

Qualifications

• Maintain a tool inventory sufficient to perform assigned tasks.
• Maintain a satisfactory driving record.

Requirements

• Associate’s Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related fields; and a minimum of 6 years of directly related experience in power generation or commercial engine service; or an equivalent combination of education and work experience.
• Maintain a valid driver’s license and satisfactory driving record.
• Current Class “A” CDL and DOT Medical Card.
• Lift truck operator certificate.
• Completion of a certified electrical safety course.

Benefits

Competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business.