Lead Technician

Work Description

Work hours are 7 AM – till approx. 4 PM, Monday through Friday. Weekend and After Hours work will be required as needed.

Duties and Responsibilities

• Dispatch Communicate with Dispatch when necessary concerning absent employees and emergency responsibilities
• Field Personnel Follow and implement company policies and procedures
• Training of Locators and Lead Technicians
• Vehicle Inspections
• Reassign workload as necessary
• Available 24/7 for AH response
• Effectively manage workloads to complete work
• Communicate regularly with field personnel
• Conduct Audits/Back Checks and review with locator
• Maintain status codes of tickets daily
• Office Management Order/purchase necessary office supplies, paint, tools, etc.
• Maintain voice mail messaging, respond to phone calls
• Customer Relations Interact with customer personnel to resolve issues
• Attend meetings with customer and local 811 meetings
• Relay information from interactions to appropriate higher levels of management
• Develop relationships within the community/industry to assist in company growth
• Contractor Relations Respond to all contractor complaints and report findings to the Director of Operations
• Reporting Damage Reports-Weekly, Individual and Photos
• Incident Reports
• Accident Reports
• Vehicle Maintenance
• Variety of Monthly Reports (Internal and External)
• Audits/Back Checks

Qualifications

• Able to work outside in all weather
• Familiarity with computers
• Able to navigate a computer file system
• Reading comprehension skills
• Good written and oral communication skills
• Able to participate in a 24-hour, On-Call rotation
• Demonstrate the ability to prioritize work and meet daily deadlines
• Successfully complete our in-house training program
• Able to walk on varying terrain, to include roadside and construction areas
• Able to lift up to 50 lbs. occasionally to access manholes and valve pits