Lead Technician

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

About the role

In a safe, efficient, and professional manner the Site Leader completes required PM's and repairs commercial and industrial facility equipment. The technician is an excellent communicator and has exceptional follow-through capabilities. This position will be cross-trained and utilize a “flow to the work” concept. The Site Leader will exhibit an ownership attitude.

Responsibilities

• Abides by all safety guidelines including OSHA regulations, lock-out/tag-out, correct use of PPE, etc.
• Conducts “shift rounds” (regular checks of systems, buildings, and equipment to identify issues, and document systems and equipment performance).
• Competently maintains, troubleshoots, and performs substantial equipment repairs.
• Works independently, and as part of the facilities maintenance team to:
  • Conduct the inspection/evaluation of operating characteristics such as speeds, pressures, vacuum, or vibration; and features such as wear, replacement of expendables (i.e. belts, hoses, fluids, filters, etc.).
  • Perform preventative maintenance, including the diagnosis of malfunctioning apparatus and/or systems, such as: HVAC equipment, fire life safety systems, plumbing and electrical systems.
  • Work with transformers, motors, motor starters, MCC panels, MCC circuits, variable frequency drives, replaces damaged or broken wires and cables.
  • Maintain dock equipment (overhead doors, dock levelers, dock locks and seals), building/parking lot lighting, photoelectric eyes, emergency lights/exit lights, 120-volt outlets for exterior building lighting.
  • Repair systems and apparatus mentioned above, could also include tasks like rebuilding of pumps, steam traps, valves, electrical, pneumatic solenoid devices.
  • Paint walls, fix leaks and stoppages in plumbing, repair or replace sinks, piping, valves or drains.
  • Maintain electrical controls, lighting, and electrical distribution systems, etc.
• Performs administrative tasks such as parts ordering, PO# creation, vendor management, vendor PM scheduling and completion (recommended action on PM findings), attend job meetings/project meetings, etc.
• Documents work results in the CMMS, analyzes findings and recommends updates to PM list.
• Manages work orders and daily work requests.
• Communicates effectively with coworkers and customer staff; assuring that all aspects of a work request are understood. This includes ensuring the customer is adequately informed about work status and expected completion dates.
• Supervises janitorial staff and schedules vendors.
• Maintains and repairs walls, floors, doors, ceilings, and furniture.
• Performs minor plumbing, electrical, and various general tasks as assigned.
• Handles conference room set-ups, furniture/cabinet moves, and repairs.
• May manage maintenance projects, including complex equipment repair, providing guidance to sub-contractors of facilities services.
• Assists Account Manager with budgeting and monthly variance reports.
• Accountable to all Key Performance Indicators (Budgeting, Customer Satisfaction, Operational Excellence, Environmental Health & Safety, and Energy Saving Initiatives).
• Other duties may be assigned as deemed necessary by the Customer Site Manager.

Requirements

• High School diploma (or equivalent) required; preference given to those with some undergraduate business or trade school training.
• 4 years’ experience and/or training including the application of mechanical, electrical, plumbing, carpentry skills/concepts required. An equivalent combination of training, education, and manufacturing maintenance experience is acceptable.
• Valid driver’s license.

Skills

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or graphic form, including safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Working knowledge of MS Applications, email management, and work order systems.
• Ability to operate maintenance-specific software such as Building Automation Systems.
• Ability to speak effectively before groups of customers and/or employees.
• Ability to use hand and small/large power tools.
• Able to disassemble/reassemble fixtures, fans, pumps, HVAC equipment, and other building-related equipment.
• General plumbing, electrical, and carpentry skills.
• Understanding of Building Management Systems (BMS) and operation including HVAC, plumbing, electrical, Life Safety Systems, building envelope.
• Able to competently operate a forklift, scissor lift, and aerial lift and acquire certifications.
• Knowledgeable in MS applications, manipulation of spreadsheets, and use of internet including applications for managing expenses (Concur), creating PO’s (JDE), creating timesheets (SmartSheet), creating and managing PM schedules, help desk tickets (Cherwell), and other day-to-day operations.
• Able to function with dynamic priorities, adapting to changing customer expectations and completing work requests efficiently with high-quality standards.
• Ability to support non-customary schedules and weekend work, including on-call responsibilities.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Physical Demands

• Frequent office deskwork, requiring sitting, using phone, and computer.
• Regularly requires extensive walking when performing site audits and physical building checks.
• Occasionally requires climbing, stooping, kneeling, crouching, and lifting up to 50 pounds.

Work Environment

• Mix of office and manufacturing environment with varying levels of noise.
• Can be loud, with extreme hot/cold temperatures, dust, and oily conditions.
• Occasionally requires presence on construction projects with exposure to noise, dust, and debris.
• Potential overnight travel required.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• Life insurance and disability coverage.
• 401(k) Savings Plan.
• College Coach and employee assistance program.