Lead Technical Support Engineer
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business.
About the role
A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Our team—including BrainBox AI, Nuvolo, and more—combines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world.
Trane Technologies is seeking an experienced Lead Technical Support Engineer who will work with SBUs and technical support groups to provide technical support for existing electronic controls.
Schedule
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
Responsibilities
- Assist technical support groups with application questions/issues; resolve incoming, assembly, test or manufacturing issues, identify and correct design issues, and resolve issues with system level components and vendors.
- Help identify field issues with hardware or software and work with development teams to drive resolution.
- Support chiller customer witness tests and respond to controls questions in requests for quotations from the sales organization.
- As necessary, travel to job sites to assist technical support groups and local office field technicians in diagnosing and resolving potential design issues with Trane controls.
- Work to develop general support knowledge and skills for a broad range of Trane controls products.
- Participate in development projects in transition to production; aid in identifying support/production requirements of new products and opportunities for cost reduction.
- Effectively meet the needs of internal and external customers.
Requirements
- 4-Year Bachelor of Science in Electrical or Mechanical Engineering, Electrical/Mechanical Engineering Technology, or related degree.
- Minimum of 10 years of HVAC related experience.
- Thorough understanding of the electric water chiller refrigeration system.
- Ability to read and interpret electrical schematics.
- Excellent people skills and ability to work with multiple SBUs/vendors.
- Ability to communicate with others both written and orally.
- Mobility within the work facility.
- Use of Windows PC environment engineering tools.
- Use of digital multimeters and oscilloscopes.
Pay
Annual Base Salary Range: $123,721.66 - $173,004.99 (Salary). Incentive eligible: Yes.
Benefits
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives.
- Family building benefits including fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution (up to 8% company contribution).
- Paid time off including 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.