Lead Technical Program Manager (Director level, individual contributor)

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions). Also must not create Pay/Schedule/Benefits sections unless posting actually states them. The posting includes: Office location, Work arrangement (Hybrid - 3 days in office, 2 days from home; Remote option is not available). Also includes Salary range and benefits description. So we have Pay (salary range) and Benefits (list of benefits). Schedule (Hybrid arrangement). So we can include those sections. We need sections: About the role (maybe a summary paragraph). Responsibilities (list). Requirements (maybe required qualifications). Qualifications (maybe preferred qualifications). Skills (maybe technical and domain knowledge). Benefits, Pay, Schedule. We must not create sections with filler like "commensurate with experience". We have actual content. We need to preserve all substantive info; do not invent or summarize away detail. So we need to include details like responsibilities bullet points, required qualifications bullet points, preferred qualifications bullet points, technical expertise bullet points, life insurance domain knowledge bullet points, leadership skills bullet points. Also include office location and work arrangement maybe under Schedule? Or maybe include location in About the role? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role paragraph summarizing role and location/work arrangement? But location and work arrangement could be placed under Schedule (work arrangement) and maybe location in About the role? The location is not schedule but could be part of About the role. However we have a Schedule section for work arrangement (Hybrid). Location could be in About the role. We must not repeat job title as heading. So we will not have a heading for the title. We must not include Job ID/requisition numbers. We must remove boilerplate: EEO statements, accommodation request, personal info collection, Know Your Rights, etc. Also remove duplicated lines. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. From posting: "The Lead (Director level) Technical Program Manager (TPM) will be the lead point of contact on assigned initiatives that require delivery of end-to-end technology solutions. The TPM will work closely with the business initiative owner to align the technology services and capacity needed to deliver on the technology commitments. TPMs will work with the business to understand program requirements, manage different phases of development and testing plans, and ensure that projects are delivered on time and within budget. Office location: Boston - USA, Toronto - Canada, Waterloo - Canada. Work arrangement: Hybrid - 3 days in office, 2 days from home; Remote option is not available." That's about the role. Responsibilities section: bullet list under "Position Responsibilities". Items: - Initiative management: Overseeing the entire lifecycle of an initiative including initiating programs, driving delivery, and providing support when issues arise - Initiative Delivery: Responsible and accountable for ensuring all aspects of delivery of technology services including Initiation, Planning, Execution, Monitoring/Controlling, Closure, and Post initiative evaluation activities to deliver on scope, budget, and schedule for technology commitments. - Technical expertise: Using their background in understanding software engineering and technology to implement technology strategies and ensure effective software delivery - Cross-functional leadership: Providing cross-functional leadership and building alignment for efforts such as product architecture and synchronizing the ask with the IT organization service areas to deliver services. - Technical risk management: Identifying and mitigating technical risks that could impact project success - Value Creation: works closely with Business Initiative lead to build schedule, milestones, goals, and scope by aligning and incorporating technology aspects from components, solutions, feasibility and delivery. - People & Culture: Foster a culture of innovation, collaboration, while actively driving alignment and productivity for aligned Team We can keep these as bullet points. Technical and Architectural Depth (under "People & Culture"? Actually after that heading "Technical and Architectural Depth". This seems like skills/qualifications. It includes: Strong foundation in software engineering, systems engineering, solution architecture, or technical product leadership, with the ability to review and challenge system designs, APIs, integrations, data flows, deployment models, test strategies, and non-functional requirements. Deep understanding of enterprise architecture, platform modernization, cloud adoption, security, data, DevSecOps, observability, operational resilience, and architectural trade-offs across legacy and modern technology stacks. Strong knowledge of current-state technologies, including .NET Framework, VB.NET, C#, WinForms, ASP.NET Web Forms, IIS, SQL Server, ETL, batch processing, reporting, legacy calculation engines, document generation, and point-to-point integrations. Strong knowledge of target-state technologies and patterns, including modern .NET, ASP.NET Core, RESTful APIs, modular monoliths, microservices, event-driven architecture, React, Angular, TypeScript, relational and NoSQL platforms, containers, orchestration, Python, automation, and AI-assisted engineering. Ability to engage credibly with architects, engineering leads, developers, quality engineers, infrastructure teams, security partners, vendors, and senior leaders to guide migration strategies that balance business outcomes, risk, cost, maintainability, performance, and delivery timelines. Life Insurance and Illustration Domain Knowledge: Deep understanding of life insurance product structures and calculation drivers across Term, Whole Life, Universal Life, Indexed Universal Life, and Variable Universal Life, including premiums, charges, interest or crediting assumptions, guarantees, loans, withdrawals, cash values, riders, and regulatory illustration requirements. Knowledge of insurance illustration engines, including inputs, assumptions, product rules, calculations, ledger generation, scenario management, disclosures, output generation, and reproducibility. Understanding of producer point-of-sale and quote-to-submission workflows, including integrations with product and rate sources, CRM or portals, e-signature, case management, new business, underwriting, and policy administration. Experience partnering with Product, Actuarial, Compliance, Legal, Distribution, Operations, and Technology to translate product and regulatory changes into traceable technology outcomes. Knowledge of controls and evidence required for calculation validation, illustration compliance, releases, assumption changes, effective dating, and auditability. Leadership And Program Management Skills: Demonstrated ability to lead large initiatives and multiple interdependent workstreams across teams, platforms, vendors, and organizational boundaries. Strong strategic thinking, structured problem solving, judgment, negotiation, facilitation, conflict resolution, and executive communication. Ability to influence and drive execution without direct management authority. Ability to create clarity in ambiguous situations, frame options and recommendations, and drive timely decisions. Experience managing scope, schedule, budget, capacity, dependencies, risks, quality, release readiness, and value realization using appropriate delivery methodologies. Ability to communicate technical vision, modernization strategy, delivery confidence, business impact, and risk to both technical and non-technical audiences. People leadership experience or demonstrated capability to coach, mentor, align, and motivate cross-functional teams. Required Qualifications: - 8+ years of progressive experience delivering complex technology programs in insurance, financial services, or another highly regulated industry. - 5+ years leading large, multi-year, cross-platform technology initiatives involving multiple engineering teams, business functions, vendors, and senior stakeholders. - 5+ years of life insurance technology experience strongly preferred, with direct exposure to product development, actuarial or calculation capabilities, illustrations, point-of-sale, new business, underwriting, policy administration, or related distribution platforms. - Prior experience in software engineering, solution architecture, systems analysis, technical product ownership, engineering leadership, or another technically intensive role strongly preferred. - Experience leading modernization involving one or more of the following: VB.NET to C#, .NET Framework to modern .NET, desktop to web, monolithic to API-driven architectures, on-premises to cloud-enabled environments, or replacement of legacy and end-of-life components. - Proven delivery experience across large application ecosystems consisting of desktop, web, services, APIs, databases, batch, reporting, document generation, and external integrations. Preferred Qualifications: - Bachelor's degree or higher in computer science, software engineering, information systems, business administration, or a related field, or equivalent relevant experience. - Experience implementing or governing modern engineering practices, including CI/CD, automated testing, DevSecOps, observability, infrastructure automation, and AI-assisted software delivery. - Experience with test governance for calculation engines, including actuarial validation, parallel testing, defect triage, regression evidence, and formal sign-off. - Experience leading regulated releases involving product, rate, assumption, disclosure, or effective-date changes while coordinating technology and business readiness. - Excellent communication, presentation, documentation, relationship-management, and executive stakeholder skills. - Highly adaptable, resilient, and effective in a dynamic environment with competing short-term commitments and long-term transformation objectives. When You Join Our Team (benefits description): "We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see." This is somewhat generic but still substantive; we can include under Benefits maybe. About Manulife And John Hancock: description of company; could be considered About the role? Might be considered boilerplate? It's not EEO but it's company description. Might be okay to include under About the role? However instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This company description is not boilerplate; it's substantive about the employer. Could be included under About the role or maybe a separate section "About the Company". But only allowed headings are the listed ones. We could put it under About the role as extra paragraph. Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $127,330.00 USD - $236,470.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.) We need to remove boilerplate like Know Your Rights list, personal info collection statement, etc. Also remove the sentence about using data and analytics technologies? That might be considered boilerplate? It's about application process; maybe remove as it's not substantive to role. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The sentence about using data and analytics technologies is about application process; could be considered application instructions? Probably remove. Also