Lead Tech Field Engineer

About the role

• Serve as Field Engineer for large, complex clients across the range of company products and services.
• Perform server and storage break‑and‑fix tasks.
• Provide VIP deskside support activities.
• Use advanced tools and technical knowledge to resolve client problems and conduct high‑level installation activities for storage and network devices.
• Leverage advanced understanding of hardware, software, and operating systems, along with advanced troubleshooting capabilities, to address and resolve significant issues escalated from team members and/or clients.
• Test and certify mainframes, servers, and other infrastructure associated with networks and peripherals.

Requirements

• High School Diploma or GED required; may require technical certification or Associate Degree.
• Generally 4–6 years of experience in the area of responsibility.
• May require access to export‑controlled commodities and technology; applicants must be eligible for any required U.S. Government authorizations.